Customer Service & Vendor Relations Specialist

Job Description

Job Description

Branded Originals is looking for a Customer Service & Vendor Relations Specialist to serve as the central point of contact between our customers, sales team, and vendors. This is a relationship-driven role at the heart of our operations: you'll keep orders moving, keep customers informed, and keep vendors accountable from quote to delivery.

We process roughly 750 purchase orders a year — about 15 per week — so the workload is steady and very manageable. What matters most to us isn't just experience; it's finding someone who wants to grow with us and become a real part of the team for the long haul.

Compensation & Benefits

$20–25 per hour, depending on experience. Benefits include paid time off, health insurance, and short-term disability coverage.

What You'll Do

Order Management

• Follow up with customers on outstanding payments and art approvals
• Track open orders and proactively resolve holdups before they become problems
• Keep customers and sales reps informed on order status

Custom Quotes

• Handle custom quote requests from our sales reps
• Coordinate with vendors to gather pricing, product options, and turnaround times
• Deliver accurate, timely quotes back to the sales team

Purchase Order Process

• Generate and verify purchase orders for accuracy (pricing, quantities, artwork, ship dates)
• Manage the full PO lifecycle from creation through delivery
• Provide post-PO vendor support: confirmations, proof approvals, production tracking, and issue resolution

What We're Looking For

• 2–5 years of experience in purchasing, order management, or a related coordination role
• Strong communicator who's comfortable working with customers, sales reps, and vendors daily — by phone and email
• Highly organized and detail-oriented; you catch the small errors before they ship
• Proactive follow-up instincts — you don't wait to be asked
• Comfortable managing multiple open orders and priorities at once
• Experience in the promotional products / branded merchandise industry is a plus, but not required
• Someone looking for a long-term home, not a stepping stone

Why Branded Originals

You'll join a close-knit team where your work is visible and your growth matters. This role touches every part of the business — customers, sales, and vendors — making it a great foundation for someone who wants to build a career with us.