Service Advisor: Main Line - Mercedes-Benz of Austin

Service Advisor: Main Line - Mercedes-Benz of Austin

ATX Mercedes Benz of Austin - Austin, TX 78752

Overview

Position Type Full Time

Description

The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their Mercedes vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day. Mercedes-Benz of Austin has a high-performing as well as a high-producing service department that is seeking for A+ players to join our team. If you withhold efficient time management skills, effective communication (nonverbal and verbal) skills, and thrive in a fast-paced customer centric environment, then we encourage you to apply!

The primary duties and responsibilities of the Service Advisor include but not limited to:

• Greeting customers promptly on the service drive and in the lobby
• Obtaining accurate customer and vehicle information
• Reviewing vehicle repair history
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance
• Prepare a complete and accurate estimate of cost for labor and parts
• Establishing a method of payment
• Explaining all completed work and charges to customers
• Monitoring the progress of each vehicle throughout the day and updating customers regularly
• Answering customer's phone calls, emails with the highest level of response and attention

Qualifications:

• Minimum 1 year of main line advisor experience
• Professional appearance and demeanor at all times
• Punctuality in reporting to work
• Basic product knowledge
• Comfortable being on your feet all day
• Being comfortable being on your feet all day indoor/outdoor
• Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances
• Must be able to work in a team setting
• Display a positive attitude
• Ready to put in long hours
• Adaptive to change
• Driven in sales AND customer satisfaction
• Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)

Requirements:

• Must have held a valid driver's license for at least 1 year with a clean driving record.
• Must be at least 18 years of age to be considered.

Compensation:

• $5,000 minimum per month training pay for the first 90 days of employment.
• Commission based
• Depends on experience and how hard you're willing to work!

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

1. We do what we say we're going to do
2. We encourage and support each other
3. We're committed to continuous growth

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace. All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call View phone number on click.appcast.io.