Patient Access Specialist

Job Description

Job Description

We are looking for a Patient Access Specialist to support patient-facing access services for a healthcare organization in Tacoma, Washington. This Long-term Contract position is ideal for someone who can step into a fast-paced environment, manage a high volume of inbound calls, and accurately assist with insurance-related inquiries. The person in this role will help patients navigate scheduling, registration, and eligibility processes while maintaining accurate records and a detail-oriented, service-focused approach.

Responsibilities:
• Respond to a large volume of inbound calls and provide timely assistance to patients with access and registration needs.
• Verify insurance coverage and confirm eligibility details using real-time tools and available payer resources.
• Update, enter, and maintain patient demographic information with a high level of accuracy in the electronic medical record.
• Schedule appointments for primary care services and support specialty scheduling as needed, including orthopedics, gynecology, and pain management.
• Register new patients and collect required information to ensure complete and compliant account setup.
• Explain basic insurance concepts to patients and identify differences among commercial plans, HMO, PPO, Medicare, and Medicaid coverage.
• Review authorization and eligibility information to help prevent delays in care and reduce scheduling issues.
• Use Epic EMR and Google-based tools to document activity, manage patient information, and complete daily workflow tasks.• At least 1 year of experience in patient access, patient registration, scheduling, or a related healthcare support role.
• Working knowledge of medical insurance verification, eligibility review, and patient demographic maintenance.
• Ability to manage high volume inbound calls while maintaining professionalism, accuracy, and strong customer service.
• Familiarity with insurance plan types, including HMO, PPO, Medicare, Medicaid, and other common healthcare payers.
• Experience using Epic EMR or a similar electronic medical record system in a healthcare setting.
• Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information.
• Ability to work independently with minimal training and contribute effectively from the start.