Customer Service Representative
Hope Plumbing, Heating & Cooling
Job Description
Job Description
Hope Plumbing, Heating, and Cooling is looking for a customer service representative to join our team. This is a remote position, with in-office training. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- 1-2 years of proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above-and-beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
- Standard Shift: 11:00 AM – 8:00 PM, Monday through Friday
- Lunch Break: A mandatory 30-minute unpaid lunch break must be taken daily.
- If only the minimum 30 minutes are taken, the workday may end 30 minutes earlier with supervisor approval.
- Work Location: This position is based at home , unless otherwise pre-approved by management.
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Vacancy posted 2 days ago
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