SOW Specialist

Job Description

Job Description

Role Overview
The SOW (Statement of Work) Specialist is responsible for the end to end management of SOWs and SOW revisions, ensuring timely, accurate, and compliant execution across the full lifecycle. This role plays a critical part in supporting Client's Procurement Operations by reviewing, redlining, validating, and initiating approval workflows for SOW contracts, as well as coordinating legal reviews when required.
The SOW Specialist serves as a primary point of contact for stakeholders, suppliers, and internal partners, working closely with Sourcing & Procurement (S&P), Legal, Risk and Privacy, and OSW Operations team members to ensure seamless processing and positive stakeholder experiences. Success in this role requires proactive communication, strong collaboration within a team environment, sound judgment, and a high level of accountability.

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Key Responsibilities
• Assume full end to end ownership of SOWs and SOW revisions, ensuring clear, timely, and proactive communication throughout the lifecycle.
• Review, redline, and analyze SOW terms and conditions to ensure alignment with procurement standards, rate cards, and company policies.
• Initiate and manage approval workflows within Fieldglass, driving timely progression and resolution of issues.
• Facilitate and coordinate legal reviews when required, ensuring compliance with legal, risk, and privacy requirements.
• Partner closely with Sourcing & Procurement teams, shared services partners, and suppliers to deliver consistent and high quality outcomes.
• Serve as the primary point of contact for suppliers and business stakeholders, setting clear expectations and providing regular status updates.
• Coordinate routing of approved, executable SOWs and SOW revisions for signature via DocuSign.
• Identify risks, issues, or gaps early and collaborate with the team to drive resolution and maintain momentum.
• Deliver outstanding stakeholder experiences by taking ownership of issues and ensuring they are resolved efficiently and professionally.
• Support education and adherence to Sourcing & Procurement policies and OSW standards.
• Identify opportunities for continuous improvement and contribute to process enhancements and best practices across OSW SOW operations.
• Maintain accountability for accuracy, quality, and timeliness of all assigned contract activities.

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Ways of Working
• Operates as an engaged and reliable member of the OSW Operations team, contributing to shared success and supporting coverage needs as required.
• Communicates proactively, clearly, and professionally with internal partners, suppliers, and stakeholders.
• Demonstrates strong ownership and follow through on commitments.
• Collaborates effectively across functions and levels, including senior business leaders.
• Embraces feedback and participates in continuous improvement efforts.
• Maintains transparency and consistency in execution and decision making.

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Key Relationships
• Sourcing & Procurement teams (including Category Managers, Support Teams, and Contract Specialists)
• OSW Operations team members
• Suppliers
• Client Business Owners (often senior leaders)
• Shared Services partners (Legal, Risk, Privacy)

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Minimum Requirements
• Bachelor's degree or equivalent experience

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Critical Skills & Experience
• Proven ability to collaborate within a team environment and build strong cross functional partnerships
• Experience using the SOW module of Fieldglass or similar VMS tools
• Experience with ServiceNow or similar case management tools
• Strong verbal and written communication skills
• Highly organized with strong attention to detail
• Strong critical thinking and problem solving capabilities
• Excellent customer service skills
• Ability to manage multiple priorities and execute tasks within established timelines

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Additional Knowledge & Skills
• 2–4 years of contract management experience
• Ability to influence and motivate others through partnership and professionalism
• Enterprise first mindset
• Ability to use data and insights to support decision making and continuous improvement