Intake Director

INTAKE DIRECTOR PATHWAYS TO LIFE INC.
Location: Greenville NC / hybrid / travel between offices
Full-time Pay: $45000$55000

Pathways to Life is a behavioral health provider serving Members across North Carolina through Tailored Care Management (TCM) CST ACT IIH and peer support. We need an Intake Director who can take over a busy referral pipeline right away and bring structure to it.

What youll do

• Own the full referral-to-intake process: first contact eligibility scheduling chart opening and handoff to the service team
• Track every referral from start to finish so none go missing
• Coordinate with regional clinical directors outreach staff UM and authorizations
• Work with Trillium Alliance and Vaya on referrals eligibility and TCM assignments
• Keep intake records accurate and audit-ready in our EHR
• Report weekly on referral volume timeliness and conversion to leadership

Whats required

• Bachelors degree in a human services field preferred
• At least 3 years in NC behavioral health intake access or care coordination medical charts medical administration including at least 1 year supervising staff or a workflow
• Working knowledge of NC Medicaid Tailored Plans and MCO referral processes preferred
• Strong EHR and spreadsheet skills. You will live in both.
• Organized fast and consistent follow-through. This role cannot let things slip.
• Valid NC drivers license reliable transportation and willingness to travel between offices
• Must pass a background check and drug screen

Preferred: TCM experience QP status bilingual (English/Spanish)

Pathways to Life is an Equal Opportunity Employer.

Pathways to Life Inc is an EEO Employer - M/F/Protected Veteran Status

Required Experience:

Director