Customer Experience Trainee

Job Description

Job Description

Location: Addison, IL
Program Duration: 5 months
Salary: $42,500–$50,000 (based on experience)
Benefits: Comprehensive health coverage, profit-sharing, paid time off, and career development opportunities

The Cary Company is a forward-thinking industrial distribution company committed to customer excellence, innovation, and employee growth. Our culture is rooted in collaboration, integrity, and continuous improvement. We invest in people who are ready to grow with us.

As a Customer Experience Trainee , you’ll gain hands-on experience across key areas of our business, with a strong focus on customer service and operational excellence. This immersive program is designed to equip you with the skills, knowledge, and leadership exposure needed for long-term career growth. If you're energized by learning, solving problems, and making a positive impact, this is your opportunity to be part of something bigger.

• Customer Relations (1.5 months): Engage directly with customers, understand their needs, and ensure satisfaction with our products and services.
• Inside Sales (1.5 months): Learn the art of sales, build client relationships, and contribute to achieving sales targets.
• Quality Assurance (1 month): Manage cases and ensure products meet the highest standards of quality and compliance.
• Logistics (1 month): Gain hands-on experience in supply chain management, including inventory, shipping, and receiving processes.
• Warehouse Administration (1–2 weeks): Learn operational aspects of our warehouse, from order fulfillment to inventory control.

• Strong organizational, time management, and communication skills
• Professional demeanor with a positive, collaborative attitude
• Ability to work independently and as part of a team
• Passion for learning and desire to grow within a dynamic company

Upon successful completion of the program, you’ll be prepared for roles in:

• Customer Relations
• Inside Sales
• Quality Assurance
• Product Management

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• Short-Term Incentive Plan
• 401(k) Provision & Profit Sharing
• HRA & Cafeteria Plan
• Seasonal Company-Sponsored Events
• Work/Life Balance Initiatives
• Childcare Reimbursement Program
• 9/80 Scheduling Option (after 1 year of employment)

• Established in 1895
• Grew from 30 employees in 2005 to over 240 today
• Locations: Addison, IL (HQ), Indianapolis, IN, Pittsburgh, PA, Salt Lake City, UT, Jurupa Valley, CA, Livermore, CA, Charlotte, NC
• We distribute rigid packaging products and industrial filtration
• Recently renovated corporate office/warehouse in Addison
• Strengths-based approach to leverage what employees enjoy and excel at
• Privately owned, focused on autonomy, connectedness, and confidence in your role

• 2–4 structured one-on-one meetings per year (replaces traditional performance reviews)
• Mentorship and guidance from experienced leaders
• Committees: Culture Committee and Cary Cares
• Fun Fridays, Weekly Yoga, and other events (check out our Facebook page!)
• Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
• People who thrive here are positive, open-minded, curious, customer-focused, and supportive of co-workers

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