Manager, AEM DAM & Marketing Delivery Operations (Truist.com)

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Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:In accordance with Truist in-office expectations, this role will be in office 5 days/week, for those candidates who live within 35 miles of a Truist hub facility.We are seeking a high-performing individual contributor to support day-to-day execution and governance of Adobe Experience Manager (AEM) Digital Asset Management (DAM) while also supporting Marketing Delivery across Truist.com and Authenticated Channels.This role combines hands-on DAM management, content lifecycle coordination, and AEM authoring support, ensuring assets and content are structured, compliant, and efficiently delivered. You will operate as a key partner across Marketing, Creative, Legal, and Technology teams helping to drive consistency, quality, and operational rigor in a regulated environment.You will also serve as a backup AEM Author, enabling continuity of marketing execution and supporting page and content updates as needed.Key ResponsibilitiesAEM DAM Management & Asset GovernanceDay-to-day administration of AEM DAM, including asset ingestion, organization, metadata tagging, and archivalExecute and uphold taxonomy, naming conventions, and metadata standards to ensure asset discoverability and reuseCoordinate with Creative, Content, and Channel partners on asset intake, versioning, and usage rights complianceManage asset lifecycle activities including approvals, expiration tracking, archival, and retirementMaintain overall DAM hygiene, including duplication management and storage optimizationEnsure assets meet brand, accessibility (WCAG), and regulatory standardsHelp drive the future state vision on Content ManagementMarketing Delivery Operations & Content Lifecycle ExecutionSupport execution of the end-to-end content lifecycle, from intake through publishing and decommissioningFollow and reinforce established governance processes, workflows, and documentation standardsEnsure content accuracy, version control, and alignment with disclosures and compliance requirementsPartner with Legal, Compliance, and Marketing stakeholders to support review and approval workflowsIdentify and suggest process improvements to increase efficiency and reduce operational riskSupport Agile workflows, including intake, prioritization, and delivery tracking (Workfront, Jira, Rally)AEM Authoring Serve as a backup AEM Author to build, edit, and publish marketing contentAssemble pages using templates, components, and content fragments in alignment with UX and brand standardsConfigure page properties, metadata, tagging, and navigation elementsSupport content updates, publishing schedules, and campaign launchesTroubleshoot basic rendering, linking, and layout issues within AEMCross-Functional CollaborationWork closely with Audience Builders, Channel Leads, Content Creators, UX, Creative, Legal, and MarTech partnersSupport content intake, requirements clarification, and delivery coordinationMaintain clear documentation for asset libraries, governance practices, and content buildsHelp ensure alignment on asset usage, lifecycle expectations, and publishing readinessQuality Assurance & OptimizationPerform QA to ensure accuracy, consistency, accessibility, and responsiveness of assets and contentValidate correct asset usage, formatting, and rendering across devices and channelsIdentify inefficiencies in workflows and recommend practical, scalable improvementsSupport testing and optimization efforts through accurate content and asset implementationCompliance, Risk & Data StewardshipEnsure all work adheres to corporate governance, accessibility, and regulatory standardsMaintain audit readiness through proper documentation and process adherenceManage rights-managed assets, licensing constraints, and expiration trackingHelp protect the integrity of customer-facing content in a regulated environmentRequired QualificationsBachelor’s degree in Marketing, Digital Media, Information Management, or related field (or equivalent experience)5+ years of experience in AEM (DAM and/or Sites), digital asset management, or content operationsHands-on experience with metadata, taxonomy, and asset governance practicesExperience supporting content lifecycle processes within a CMS environmentStrong attention to detail with a focus on accuracy, compliance, and quality controlAbility to manage multiple priorities in a fast-paced, deadline-driven environmentPreferred QualificationsExperience in financial services or other regulated industriesStrong working knowledge of AEM DAM and familiarity with AEM Sites authoringUnderstanding of SEO, accessibility (WCAG), and digital content best practicesExperience working in Agile delivery environments (Workfront, Jira, Rally)Familiarity with Adobe Experience Cloud tools (Analytics, Target, AEP)Basic HTML/CSS troubleshooting skillsCore CompetenciesExecution-focused operator with strong ownership mindsetDetail-oriented with high standards for accuracy and complianceProcess-driven with ability to follow and improve established workflowsCollaborative partner with strong communication skillsProblem solver able to troubleshoot content and asset issues independentlyContinuous improvement mindset with focus on efficiency and qualityGeneral Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.EEO is the LawE-VerifyIER Right to WorkJob SummaryJob number: R0115661Profession: Marketing, Communications and Digital