Collections Specialist (Hybrid)

Collections Specialist

Our client is seeking a dedicated Collections Specialist to manage a diverse portfolio of customer accounts. This role is pivotal in ensuring timely cash collection, reducing past-due receivables, and maintaining strong customer relationships within an advanced manufacturing environment. The ideal candidate will use their expertise in financial operations to resolve billing discrepancies and secure payment commitments.

Key Responsibilities:

• Manage a portfolio of domestic and global customer accounts, focusing on consistent collection coverage and accountability for past-due receivables.
• Review accounts receivable aging, open invoices, and account balances to identify overdue or at-risk accounts.
• Contact customers to secure payments, clarify account status, and resolve payment barriers.
• Document and monitor customer payment commitments, following up as needed.
• Collaborate with internal teams to improve working capital performance and reduce financial risk.
• Reconcile customer accounts by researching and resolving discrepancies.
• Coordinate with various departments to resolve issues preventing payment.
• Maintain accurate collection notes and records within designated systems.
• Support month-end, quarter-end, and year-end collection activities.
• Contribute to process-improvement initiatives to enhance billing accuracy and collection effectiveness.

Qualifications:

• Associate degree with at least two years of relevant experience in commercial collections or a related financial operations function.
• Experience managing a portfolio of business-to-business customer accounts.
• Proficiency in using ERP systems such as Oracle, SAP, or Microsoft Dynamics.
• Strong skills in Microsoft Excel, including pivot tables and data analysis.
• Excellent communication skills for interacting with customers and stakeholders.
• Ability to work with AI-enabled tools to prioritize accounts and analyze payment patterns.
• Knowledge of structured collection methodologies and risk analysis.
• Bachelor's degree in a related field and additional experience in accounts receivable or collections is preferred.