Bilingual Intake Coordinator

Duration: 3-year contract (W2, benefits offered) Pay Rate: $25/hr Work Location: Cicero, IL (onsite, Fridays remote) Requirements: HS diploma or GED 1+ year of experience in customer service, case management, or related field Bilingual in English and Spanish (required) Valid driver’s license and ability to drive for home visits or community events Strong organizational skills and attention to detail Plusses: Experience working with public-facing or municipal programs Familiarity with income qualification and eligibility determinations Experience performing duplication of benefits calculations Exposure to environmental reviews or housing assistance programs Community outreach experience Job Description: Insight Global is seeking Intake Specialists for a municipal client supporting a community-based assistance program. These candidates will serve as the primary point of contact for residents, guiding them through the application process while ensuring accurate eligibility determinations, income verification, and compliance documentation. The ideal candidate is bilingual, detail-oriented, comfortable working directly with the public, and able to work onsite with occasional field responsibilities. This role is critical in ensuring residents receive timely and accurate access to program resources. Day-to-Day: Assist the public with completing program applications Perform income qualification and eligibility determinations Conduct duplication of benefits calculations Complete and support environmental reviews Maintain accurate and organized applicant files Respond to applicant questions and concerns Coordinate with construction specialists and internal staff Participate in home visits and community outreach events as needed #J-18808-Ljbffr