Collections Representative

Collections Representative

Trillium Professional is now seeking a Collections Representative in Grapevine, TX!

We are seeking a Collections Representative to be responsible for delivering an exceptional experience to customers that finance and lease company equipment. The Rep I will provide timely, accurate and responsive information and service to customers and dealers. Customer interaction will include both support and collections efforts.

Pay rate is $27.49/hour. Schedule is M-F, 8am-4:30pm.

Responsibilities:

• Provide exceptional service to customers and dealers in a fast-paced, omnichannel call center environment.
• Demonstrate a high degree of professionalism and respect to promote a positive brand image and customer loyalty.
• Receive and make outbound calls to resolve customer issues and perform early-stage collections for both consumer and commercial accounts.
• Establish relationships and communicate effectively with internal teams including Loan Administration, Titles, Loss Mitigation, and the Loan Origination Center, and others.
• Strive to continuously improve while achieving individual and departmental objectives.
• Contribute to a culture that is passionate about providing an exceptional customer experience.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent is required; some college preferred.
• 1+ years of customer service or collections experience; automated dialer experience is preferred.
• Interpersonal skills and the ability to interact with customers, dealers, peers and management.
• Strong customer service and active listening skills to uncover stated and unstated needs.
• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to type 40+ words per minute.
• Basic knowledge of collection technique and Fair Debt Collection Practices Act procedures is preferred.
• Uses effective oral and written communication skills; delivers information in a clear and concise manner, listens and communicates effectively with others.

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.