Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in May 2025 and currently lead a growing team of two. I’m married with two children and had a unique upbringing (attending 12 different schools across five countries before graduating high school), which helped shape my adaptability, communication skills, and appreciation for different perspectives and cultures.

I stay actively involved in the community by sponsoring youth baseball leagues, supporting women’s empowerment initiatives, and participating in the local Chamber of Commerce. Building strong community relationships is an important part of our agency culture.

Our agency offers professional development opportunities, involvement in the Aspirant program, performance-based incentives, potential travel opportunities, licensing reimbursement, and a strong focus on work-life balance. We’re committed to helping team members grow both personally and professionally.

Our culture is centered around integrity, growth, and customer service. I’m looking for someone who is kind, hardworking, goal-oriented, and eager to learn. The ideal candidate is customer-focused, ambitious, and hungry to grow within a supportive and fast-moving environment. If you’re looking for an opportunity to grow alongside a new and developing agency, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Waleed Zayid - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.