Receptionist Front Desk

Job Description

Job Description

We are seeking a friendly, dependable, organized, and professional Front Desk / Patient Care Coordinator to join our dental team. This position is often the first and last point of contact for our patients and plays an important role in creating a positive patient experience while keeping the daily schedule and front office running smoothly.

The ideal candidate is comfortable multitasking in a busy dental office, communicates well with patients and team members, and can balance excellent customer service with the administrative and financial responsibilities of the position.

Primary Responsibilities

Patient Service & Communication

• Greet and check in patients in a friendly and professional manner.
• Answer incoming phone calls, texts, and patient inquiries.
• Schedule new and existing patient appointments appropriately.
• Check patients out following appointments and schedule recommended future treatment.
• Confirm appointments and communicate with patients regarding scheduling changes.
• Maintain a welcoming, professional, and organized front desk area.
• Handle patient questions and concerns professionally and respectfully.

Scheduling

• Maintain an efficient and productive schedule for doctors and hygienists.
• Fill openings and cancellations whenever possible.
• Contact patients who are overdue for hygiene or have unscheduled treatment.
• Maintain and work cancellation, short-call, and continuing-care lists.
• Understand appointment lengths and scheduling requirements for different dental procedures.
• Communicate scheduling concerns with doctors, hygienists, assistants, and management.

Insurance & Patient Accounts

• Verify dental insurance eligibility and benefits when needed.
• Enter and maintain accurate patient and insurance information.
• Help patients understand estimated insurance benefits and their expected financial responsibility.
• Collect copays, deductibles, outstanding balances, and other amounts due at the time of service.
• Provide treatment estimates and review payment options with patients.
• Maintain confidentiality of patient financial and health information.

Administrative Duties

• Maintain accurate patient records and contact information.
• Scan and organize documents and correspondence.
• Process incoming and outgoing records requests.
• Monitor voicemail, email, and other patient communication systems.
• Coordinate with clinical staff to ensure smooth patient flow throughout the day.
• Follow HIPAA, OSHA, and office policies and procedures.
• Assist with additional front-office duties as needed.

Qualifications

• Previous dental front desk experience preferred.
• Dental software experience preferred; Eaglesoft experience is a plus .
• Knowledge of dental terminology, procedures, and insurance is preferred.
• Strong customer service and communication skills.
• Comfortable discussing treatment costs and collecting payments from patients.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Dependable, punctual, and able to work well as part of a team.
• Professional appearance and attitude.
• Comfortable using computers, phones, email, and standard office equipment.

What We Are Looking For

We are looking for someone who is friendly but confident, compassionate but accountable, and able to stay organized when the office gets busy . The right person understands that excellent patient care includes both making patients feel welcome and helping the practice maintain an organized schedule, accurate accounts, and clear communication.

A successful team member will take initiative, communicate problems before they become larger issues, help teammates when needed, and consistently follow through on assigned responsibilities.