Night Auditor

Night Auditor Are you ready to be a part of a great team with many growth opportunities? Are you someone who smiles at every person you see, or are you someone who strives to make a positive difference in someone's day? Join us as a Night Auditor where your contributions will make a significant impact on our guests' experiences! You are the beginning of an exceptional guest experience. As a Night Auditor, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit, while embracing the values of the Company Culture and Guiding Principles. Responsibilities Participate in the prompt and courteous check-in and check-out of guests. Provide gracious and efficient telephone service, answering calls promptly and knowledgeably, and always ensuring complete and accurate information. Demonstrate a working knowledge of all services, facilities, and programs of the hotel and effectively assists the hotel’s guests. Respond to guests’ requests promptly, efficiently, and courteously. Communicate effectively. Arrange fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable. Stay current with developments in the hotel by reviewing the communication log each shift; update the log for the next shift. Resolve conflicts and negotiate effectively. Demonstrate teamwork by cooperating, assisting, and communicating effectively with co-workers. Properly process guests’ mail, messages, packages, and wake-up calls. Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities. In oversold situations, make accommodations for "walked" guests. Ensure wake-up calls are delivered in a timely fashion. Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage, etc. Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily. Accurately close shift by getting appropriate approval signatures and authorization codes. Complete the nightly processing sequence to close the current day’s sales. Requirements Serve as Manager On Duty when required. Work in other areas of the hotel when needed to assist operations. Inform immediate supervisor promptly and fully of all problems or unusual matters of significance. Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate. Working knowledge of Microsoft Excel and Word. Advanced working knowledge of property management software systems. Working knowledge of telephone etiquette. Excellent communication, organizational, and guest service skills required. Project a favorable image of the Hotel to the public at all times Perform other duties as assigned, requested, or deemed necessary by management. Must have open availability to work weekends and holidays. Physical Move, transport, put, install, remove, replace, position, place, and transfer. Move about or to, position self. Operate, adjust, attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service. Stand for extended periods of time. Communicate, converse, discern, convey, discuss. Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess. Ability to bend, lift, kneel, and be in motion for the full day. Must be able to move continuously during work hours and able to lift and/or carry 50 pounds. We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation for providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service. What You Can Expect Competitive Pay Bonus Opportunities Training & Development Opportunity for Advancement Medical Dental Vision 401k with Match Paid Time Off Holiday Pay Free Parking Hotel Discounts Safe Work Environment Creating memorable experiences one guest at a time Opportunities to give back to the communitythrough our global focus efforts The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws. Must be available to work 11:00 PM to 7:00 AM #J-18808-Ljbffr The Roycroft Inn