Senior Process Improvement Specialist

Job Title

Subject Matter Expert

Job Description

Serves as a subject matter expert, collaborating with leaders and cross-functional teams to foster the university's culture of operational improvement. Collaborates with senior leadership to oversee projects, validate outcomes, coordinate cross-functional teams, and implement new or revised processes for stakeholders. Responsibilities also encompass managing improvement projects and supervising team members as necessary. Facilitates the creation and documentation of policies and procedures related to process improvement. Advocates for Organizational Effectiveness services within the campus community.

Key Responsibilities

1. Collaborates with campus leaders to identify process improvement opportunities and develop responsive plans. 2. Leads cross-functional teams through the process of improvement journey, balancing interests and resources. 3. Provides consultation on other OE team projects as needed, offering guidance on process improvement elements. 4. Conducts comprehensive business process reviews to pinpoint areas for improvement and develop plans using process improvement frameworks like DMAIC. 5. Tailors process improvement approaches to align with client needs and available resources. 6. Creates and delivers documentation of new or revised processes at the conclusion of projects. 7. Supports the implementation of processes by providing or developing training on new or revised procedures as needed. 8. Identifies metrics to measure process efficacy and provides evidence of improvements or additional needs. 9. Promotes Organizational Effectiveness services through ad hoc presentations, general public training, and process improvement and documentation workshops. 10. Proposes innovative business and technical solutions to enhance operational efficiency, effectiveness, and overall customer or student experience. 11. Investigates and identifies opportunities to establish standard procedures and best practices within the industry. 12. Acts as a subject matter expert, sharing industry and trade best practices. 13. Oversees all process improvement projects, tracks project plans, collaborates with project leads to ensure timely completion, and provides monthly reports to senior management. 14. Ensures the success of process improvement projects, intervening as necessary to adjust. 15. Supports the creation of policies and procedures that foster continuous improvement. 16. Educates and trains in process management methodologies, problem-solving, and prevention techniques. 17. Conducts special studies and coordinates projects to improve processes and practices at Kennesaw State University

Required Qualifications

Educational Requirements Bachelor's degree from an accredited institution of higher education in business or related field or an equivalent combination of relevant education and/or experience. Other Required Qualifications - At least one of the following certifications or ability to obtain within one (1) year of hire - Yellow Belt in Lean, Six Sigma, Process Management Professional Certification - Project Management Certification Required Experience Three (3) years of experience in process improvement, encompassing managing large-scale projects, applying lean quality improvement methodologies, and collecting and analyzing project data

Preferred Qualifications

Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in a related field

Proposed Salary

The budgeted salary range is $69,280 - $83,400 per year. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more!

Knowledge, Skills, & Abilities

ABILITIES Ability to adopt a consultant mindset, providing expert advice and innovative solutions. Able to handle multiple tasks or projects at one time, meeting assigned deadlines KNOWLEDGE Knowledge of process improvement principles and tools Strong knowledge of technology and its application in process improvements SKILLS Skilled in acting as a change agent, driving and facilitating organizational improvements. Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow-up skills Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, View email address on click.appcast.io.

Other Information

This is a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel

Background Check

Standard Enhanced Education Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

Columbus State University