Delivery Lead - Government of Canada (Capacity Service)

Overview The role supports multiple Government of Canada agencies and is primarily focused on operational delivery management. Key responsibilities include onboarding and offboarding consultants, financial management, invoicing, reporting, and ensuring compliance with established processes. While there is occasional interaction with clients and consultants, the role is largely internally focused and involves managing high volumes of data and transactions. The successful candidate will work closely with Sales, FSG, Font Office Back Office, and Delivery teams to ensure seamless execution of account operations, consultant lifecycle management, and financial processes. Strong attention to detail, organization, and the ability to manage multiple priorities are essential for success in this role. The Delivery Lead role is a key role within TEKsystems Global Service’s (TGS) organization and functions in the execution of day-to-day activities in support of multiple customer engagements. A successful Delivery Lead possesses strong collaboration and partnership skills for supporting processes and technologies that assist in driving successful outcomes. They are proactive and follow leadership guidance. This position is considered remote, supporting customers and teams within the portfolio. This role may require travel on a limited basis. Responsibilities Essential Job Duties and Responsibilities: Plans & Aligns: Understands customer expectations and technical requirements for the work to be delivered. Customer Focus: Manages customer requirements to ensure contract compliance and Consultant Care: Builds strong relationships with consultants, ensuring they feel supported and valued. Ensures Accountability: Conducts regular checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision. Documentation: Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes. Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms. Financial Reporting : Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing. Risk/Issue Resolution: Manages issues and facilitates resolution, notifying all affected Behavioral Competencies and Responsibilities: Building Relationships: Commitment to open communication and serving Collaborates: Builds partnerships and works collaboratively with others to meet shared Action Oriented: emphasizes taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Instills Trust: Action-oriented and builds trust within the team and with Qualifications Required Experience: 1-3 years of related experience Excellent oral and written communication skills (English language) Analysis and problem-solving skills Time management and organizational skills Collaboration skills People management skills Experience in project management fundamentals or as an acting Scrum Master Exposure to professional services agreements including the change management Exposure to IT Managed Services, project management classes, and other IT certifications Demonstrated project risk analysis and mitigation skills Preferred Experience: Bachelor’s degree in computer science or related discipline 1+ year experience in IT Environment or Professional Services Environment ***Posting Close Date: 10/27/2026*** This includes receiving your manager approval form. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. US Salary range: $56,000-$84,000 Potential bonus up to: $5,500 Compensation will be determined based on a variety of factors which may include, but are not limited to, education, experience, skills, and geographic location. As an internal Allegis Employee exploring roles within TEKsystems Global Services, hiring eligibility and maintaining existing ancillary benefits are subject to change with transfer from one role to another. Please reach out to Talent Mobility for specific questions: View email address on click.appcast.io. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Life Insurance, AD&DShort and long-term disability RRSP plan and company matching Employee Discounts Employee Assistance Program Time Off/Leave (PTO or Sick Leave) #J-18808-Ljbffr TEK Systems