Service Operations Assistant

Locations: 5145 N FM 620, AUSTIN, TX, 78732, US Banner: Randalls Union Status: Non-Union Job Description Position Overview The Service Operations Assistant supports front-end store operations by ensuring efficient checkout processes, strong customer service, and compliance with company standards. This role assists in supervising front-end associates, maintaining service flow, and creating a positive, seamless shopping experience. Key Responsibilities Front-End Operations Support daily front-end operations including registers, self-checkout, and service desk Monitor customer lines and adjust staffing to ensure efficient service flow Maintain clean, organized checkout areas and service stations Assist with cash handling, tills, and register accuracy Customer Service Deliver friendly, responsive, and professional customer service Assist with transactions, returns, exchanges, and general inquiries Resolve customer concerns quickly and elevate when necessary Promote loyalty programs, services, and store initiatives Team Support & Leadership Assist in supervising cashiers, courtesy clerks, and front-end associates Help train and onboard new employees Delegate tasks and ensure completion of daily front-end responsibilities Provide coaching and support to improve service and efficiency Compliance & Accuracy Ensure adherence to company policies and cash handling procedures Support loss prevention by monitoring front-end activity Ensure pricing accuracy and proper item scanning Follow all safety and operational standards Operational Support Assist with break scheduling and shift coverage Support scheduling and labor needs as directed Partner with store leadership on front-end execution Step in to lead in absence of the Service Operations Manager when needed Qualifications Previous cashier or front-end experience preferred Strong customer service and problem-solving skills Ability to multitask in a fast-paced environment Leadership potential with strong communication skills Basic math and cash handling knowledge Working Conditions Continuous standing, walking, and frequent customer interaction Fast-paced retail environment with multitasking demands Flexible schedule including evenings, weekends, and holidays Success Measures Customer wait times and checkout efficiency Customer satisfaction and service quality Accuracy in cash handling and transactions Front-end team productivity and engagement Compliance with company policies and procedures Job Info Job Identification: 728798 Job Category: Retail, Store Ops Posting Date: 06/26/2026, 08:41 PM Locations: 5145 N FM 620, AUSTIN, TX, 78732, US Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4). #J-18808-Ljbffr Randalls