Associate Patient Care Coordinator

Patient Care Coordinator II functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. The Patient Care Coordinator II Working Hours: Monday - Friday from 8:00 am to 5:00 pm Location : 904 7Exhibits empathy, courtesy, competence, efficiency, and care Schedules appointments and procedures, following standard guidelines Uses multiple computer and phone systems to fulfill patient needs over the phone Verifies patient information, while documenting in their Electronic Health Record (EPIC) Advises patients of their responsibilities regarding insurance and referral information Greet customers into the practice and provide instruction and/or direction as necessary on the phone Schedule and coordinate all patient appointments as directed Assists patients with signing in and completing registration Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages Collecting co-pays and past due balances aligning with Optum payment policies Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments Check In and Check Out patients Prepare all documentation and records with accuracy as directed or necessary for the patient's care Meet or exceed the performance measures established by the Practice Management Department Follow establish policy and procedures related to the position Participate and contribute to a team-based environment Maintain a team supportive attendance record Understand and deliver quality customer service that is consistent with the Polyclinic's efforts in becoming a High-Performance Organization Follow OSHA/WISHA (including usage of PPE) guidelines Follow HIPAA regulations All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations P erforms other duties as assigned What are the reasons to consider working for United Health Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include: Required Qualifications: experience computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records or the medical field Ability to be able to answer multiple phone calls Preferred Qualifications: Knowledge of Epic or EMR software Soft Skills: United Health Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.