Service Advisor

Service AdvisorWe're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.Why Join The Transwest Team?Exceptional LeadershipBeautiful, Updated & Clean EnvironmentCompetitive PTO & Benefits PackagesCompany TrainingOpportunities for AdvancementQuick & Efficient Interview ProcessWe offer a full benefits package for eligible employees including:Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSAPaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount ProgramEssential Duties & Responsibilities:Actively listen to customers and create descriptions of any problems or services that may be needed.Prepare service orders.Engage in upsells and promotions for additional equipment and services.Obtain customer authorizations and signatures.Present repair orders to the Foreman for dispatch.Prepare and present customers with quotes.Communicate with customers and the foreman as needed.Work with the Foreman to ensure all repairs are completed.Prepare invoice repair orders.Contact customers for pick up or delivery.Ensure that a secured payments are made prior to releasing serviced vehicles.Update Uptime Pro (Freightliner Elite Support Locations).Answer service calls.Additional duties as assigned.Work Environment & Physical Abilities:Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.This position may require standing, balancing, bending or stooping for prolonged periods of time.This position requires corrected vision and hearing within normal range.This position requires the occasional ability to lift and carry items weighing up to 80 lbs.Required to perform work inside and outside, in varying weather situations.Must be able to operate simple, complex and heavy-duty machinery.Required Education, Experience, Knowledge & Skills:High school diploma or equivalent.Valid driver's license and MVR in good standing.Excellent written and verbal communication skills.Multitasking SkillsCustomer Service SkillsConflict Resolution SkillsDetail OrientedQuick ThinkingEmotional IntelligenceComputer EfficiencyAbility to work any shift if needed.Ability to successfully complete a general abilities assessment.Ability to pass a post-offer background check, physical and drug screen.Preferred Education, Experience, Knowledge & Skills:Previous experience in a similar role.Knowledge of diesel engines, gas engines, drive train and suspension.Heavy and medium duty truck industry experience.Job Details:Type: HourlyCompensation Range: $18.00 to $30.00 an HourBonus EligibleReports To: Service ManagerShift: Monday - Friday (2:30 P.M. to 11:00 P.M.), Saturday RotationClosing Date: Open Until Filled