Account Manager

Title: Business Account Manager

Office Location: Peachtree Corner's GA

Schedule: Monday–Friday | Full-Time | On-Site Only

Position Overview

The Business Account Manager serves as the single point of contact for assigned clients, ensuring exceptional service delivery, client satisfaction, and account growth. This role focuses on maintaining and expanding client relationships by identifying new opportunities, driving program growth within schools, and achieving business development goals.

Key Responsibilities

• Serve as the single point of contact for all assigned client needs and communications.
• Build and maintain strong relationships with clients and internal staffing partners to ensure seamless staffing fulfillment and high client satisfaction.
• Preserve and grow existing business by fostering strong client relationships.
• Upsell and expand programs by identifying new job opportunities and partnerships within client schools.
• Increase the number of candidates and positions placed within each assigned school district.
• Monitor and analyze monthly business metrics to ensure performance and growth targets are met.
• Collaborate with internal partners to deliver client-focused solutions and maintain high service quality.
• Address client challenges promptly, using data and logic to develop effective solutions.

Required Qualifications and Skills

• Bachelor’s Degree (preferred)
• Recent Sales or Account Management experience
• Proven ability to build and maintain strong client relationships
• Exceptional communication skills – verbal, written, and presentation
• Strong organization and planning abilities
• Customer-focused mindset with a commitment to exceeding expectations
• Ability to remain calm and effective under pressure
• Detail-oriented with strong follow-through and accountability
• Collaborative team player who works effectively with others

Preferred Qualifications

• Experience managing accounts in a staffing, education, or service-oriented industry.
• Demonstrated success in upselling or expanding existing accounts
• Familiarity with data-driven performance metrics and business analytics
• Strong conflict management and negotiation skills

Performance Metrics / Success Measures

• Achievement of monthly business volume goals
• Client retention rate and overall satisfaction
• Growth in the number of active candidates and disciplines served
• Consistent delivery of quality, timely communication with clients
• Demonstrated proactivity in identifying new business opportunities
• Positive contributions to team performance metrics and company goals