Cluster Account Manager (Physical Security)

Full Time

Mission Support

Warrenton, VA, US

Cluster Account Manager (Physical Security)

Position Type: Full-Time, Exempt

Work Location: Warrenton, Virginia

Clearance: TS/SCI W/Polygraph

Shift: Day

Patriot Group International LLC. (PGI), voted #1 Best Place to Work by Virginia Business Magazine and the Best Companies Group, offers an unrivaled hybrid of specialized services by combining security and risk management disciplines with a special operations and intelligence perspective.

We are looking to hire a Cluster Account Manager to join our team in the Warrenton, Virginia area, where we provide data center security solutions that protect client applications and data from increasingly sophisticated threats and global attacks. This position reports to the PGI Senior Vice President of Security Services (SVPSS)

The Cluster Account Manager (CAM) serves as the Manager for a group of high-priority sites, assisting the SVPSS as a direct, on-site, representative to a major domestic security customer, with responsibilities for regional account management and direct responsibility for regional personnel management, budget, contract compliance, service delivery, and quality management.

The Cluster Account Manager will be responsible for the following:

• The CAM will serve as PGI’s primary manager for Northern Virginia project sites and will act as the direct PGI representative to one or more customers, facility clusters, or individual facility locations at the direction of the SVPSS.

• Provide first-line supervision of Data Center Site Managers, as well as operations support personnel and human resources staff.

• Directly responsible for contract compliance with all elements of customer statements of work, service level agreements, and quality assurance for the Cluster.

• Assisting the SVPSS in the development, maintenance, and reporting of individual program budgets including minimization of unplanned overtime.

• Assist the SVPSS in providing strategic direction and direct guidance to operations, site managers and their subordinates to manage activities and issue resolution, including physical security, safety, and business continuity events.

• Assist the SVSSP in creating or improving the operational systems, processes, and policies in support of the customer mission.

• Assist the SVPSS and operations staff in the planning and executing of screening, hiring, development and retention of security personnel, site, and front-line supervisors.

• The CAM will ensure 100% staffing coverage and alignment of responsibilities for the assigned site, team, and shift.

• The CAM will oversee and direct cluster crisis management functions including command and control of incident response post-orders, law enforcement and emergency services coordination, customer communication, after-action review, and debriefing.

• Enforce PGI policies and standards of conduct.

• Other duties as required or delegated by the SVPSS.

Required Qualifications:

• Commitment to the mission, PGI core values, and ethos.

• At least 15 years of security, military, or law enforcement management experience, including a strong knowledge of personnel management, budgeting, and compliance.

• A minimum of 5 years of experience managing shifts of security personnel, including screening, hiring, training, scheduling, and reporting activities.

• A minimum of 2 years’ experience developing state or federal security policies and procedures.

• Knowledge and experience in organizational effectiveness, operations management, and implementing best practices.

• Excellent computer skills and proficiency in Excel, Word, Outlook, and Access.

• Excellent communication skills.

• Demonstrated leadership and vision in managing staff groups, projects, or initiatives.

• Excellent interpersonal skills and a collaborative management style.

• A demonstrated commitment to high professional ethical standards and a diverse workplace.

• Must excel at operating in a fast-paced and ever-changing environment.

• Excellent people manager, open to direction, and committed to getting the job done.

• Ability to challenge and debate issues of importance to the organization.

• Ability to look at situations from several points of view.

• Persuasive with details and facts.

• Delegate responsibilities effectively.

• Must be available by phone or email after hours and on weekends.

• Must be able to travel domestically to customer or PGI locations as needed.

• Ability to successfully complete a PGI background investigation.

• Ability to pass a pre-employment drug screening and periodic random drug screening throughout the duration of employment.

• Bachelor’s degree in a related field

• U.S. Citizenship

Required Security Clearance:

• U.S. Government Top Secret/SCI W/Polygraph

Preferred Qualifications

• At least one year of experience managing the physical and technical security aspects of large data centers or similar critical infrastructure

• Two years of experience managing high volume (100+ security or military professionals) employee development and training initiatives in a high-pressure and high-visibility environment

• Significant experience diplomatically managing both upward and downward within a defined chain of command with internal and external customers or stakeholders

• Two years of experience in national-level incident response protocols

• Master’s degree in a related field

Patriot Group International LLC. is a global mission support service provider with expeditionary capabilities, serving select clients across the intelligence, defense, and private sectors. PGI is a veteran-owned and operated company with experience performing in over 50 countries, including austere and high-threat environments.

DISCLAIMER:

Patriot Group International LLC. is proud to be an Affirmative Action/Equal Opportunity Employer. PGI provides equal employment opportunity for all persons in all facets of employment. PGI maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.

If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation to use or access our online system, please contact us on our home page.