Operations Account Support

Operations Account Support Specialist

Are you someone who finds satisfaction in making sure every detail is right, and nothing slips through the cracks? Do you thrive in a fast-paced operations environment where accuracy, follow-through, and clear communication keep everything running smoothly? ACS is looking for a detail-oriented Operations Account Support specialist to help manage the financial and administrative backbone of our installer network. Welcome to ACS: Commercial & Residential Flooring Specialists, where your expertise meets a vibrant community! At ACS, we're more than just a flooring installation company; we're a thriving community driven by our values. Grounded in four foundational principlesSay Yes, Own It, Do What You Say, and We Carewe foster a culture of unity, togetherness, and unwavering commitment. As Operations Account Support, you will work closely with the Operations Account Lead to handle key administrative and financial tasks across waivers, installer payroll, purchase order tracking, accounts receivable, and chargebacks. Your precision and follow-through will directly support ACS's ability to pay installers accurately, collect from partners on time, and keep operations running without a hitch.

Key Responsibilities: What You'll Do

• Monitor and manage the waivers inbox, upload waivers from installers, and create waivers for additional and older POs
• Follow up on missing or incomplete waivers with installers, managers, and office staff
• Review installer bills for accuracy across multiple regional divisions and ensure markdown guidelines are followed
• Track and follow up on awaiting POs with The Home Depot for timely payment resolution
• Validate and close out POs with proper documentation and generate weekly awaiting PO reports
• Review ICB chargeback forms from THD stores, validate chargebacks, and coordinate authorization
• Process daily A/R failed-to-close and A/R differences reporting

What Success Looks Like

• Waivers are processed accurately and on time with no missing submissions falling through the cracks
• Installer payroll is reviewed thoroughly and paid correctly across all divisions
• Awaiting POs are followed up on consistently and resolved in a timely manner
• Chargebacks and A/R items are processed accurately and within established guidelines

Who We're Looking For

• Experience in administrative, financial, or operations support roles
• Comfort working with spreadsheets, tracking systems, and email-based workflows
• Sharp attention to detail and a commitment to accuracy
• A proactive communicator who follows up without being asked
• Organized and able to manage multiple workstreams simultaneously
• Someone who takes ownership and sees tasks through to completion

Benefits

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match (up to 4% employer match!)
• Voluntary Short Term Disability
• Company Paid Life Insurance and AD&D
• Employee Assistance Program (EAP)

Ready to join ACS Flooring and contribute to our legacy of excellence? Apply today or visit our website to learn more. ACS where your skills find a home, and our values shape a community.