Office Assistant

Benefits:

Paid time off

FULL-TIME OFFICE ASSISTANT / SCHEDULER

Loyal Cleaning Services, LLC

Position: Full-Time Office Assistant / Scheduler Schedule: Monday–Friday Employment Type: Full-Time

Position Overview

We are looking for a reliable, organized, professional, and bilingual Office Assistant / Scheduler to join our cleaning company.

This position plays an important role in our daily operations. The primary responsibility is scheduling and coordinating cleaning services while communicating with clients, employees, and subcontractors.

The ideal candidate is fluent in both English and Spanish and is comfortable communicating by phone, text, email, and in person.

Key Responsibilities

Scheduling & Coordination

Schedule daily, weekly, and recurring cleaning services

Coordinate schedules between clients, employees, and subcontractors

Assign employees and subcontractors to scheduled jobs

Make schedule changes and adjustments as needed

Monitor the daily schedule and ensure jobs are properly covered

Handle last-minute call-outs, cancellations, and schedule changes

Confirm appointments and job details

Keep scheduling records accurate and up to date

Client Communication

Answer phone calls, emails, and messages from clients

Communicate professionally with clients in English and Spanish

Confirm cleaning appointments and service details

Respond to client questions and requests

Address scheduling concerns and service issues

Follow up with clients when necessary

Maintain positive and professional client relationships

Employee Communication

Communicate daily schedules and job assignments to employees

Communicate with employees in English and Spanish

Answer employee questions regarding schedules and assignments

Coordinate employee call-outs and schedule changes

Follow up with employees regarding job status and completion

Subcontractor Communication

Coordinate schedules and assignments with subcontractors

Communicate job details, locations, and client requirements

Communicate with subcontractors in English and Spanish, as needed

Confirm subcontractor availability

Follow up regarding completed work and scheduling

Maintain professional working relationships with subcontractors

Administrative Duties

Maintain accurate scheduling records

Enter and update information in company software

Maintain client and job information

Track completed and upcoming services

Assist management with daily administrative responsibilities

Prepare reports and office documents as needed

Maintain organized office records

Perform other duties as assigned by management

Qualifications

Required:

Fluent in English and Spanish

Excellent verbal and written communication skills

Strong organizational and time-management skills

Ability to multitask and prioritize

Professional and friendly telephone manner

Strong attention to detail

Comfortable communicating with clients, employees, and subcontractors

Ability to handle schedule changes and unexpected problems

Basic computer skills

Dependable and punctual

Professional attitude and appearance

Preferred:

Previous office or administrative experience

Scheduling or dispatching experience

Customer service experience

Cleaning or property services industry experience

Experience using scheduling or business management software

The Right Candidate

We are looking for someone who takes ownership of the daily schedule and keeps operations running smoothly.

The successful candidate will be organized, dependable, professional, bilingual, and comfortable communicating with many different people throughout the day.

You must be able to manage multiple schedules, answer phones, respond to messages, solve problems, and communicate clearly with clients, employees, and subcontractors.

Cleaning industry experience is a plus, but not required for the right candidate.

Compensation & Benefits

Competitive pay based on experience

Full-time Monday–Friday position

Paid time off

Paid holidays, where applicable

Stable, year-round employment

Opportunity for advancement

Professional work environment

How to Apply

Please submit a resume along with a brief description of your previous office, scheduling, customer service, or administrative experience.

Equal Opportunity Employer

About the Role:

Loyal Cleaning Services LLC is looking for a motivated and organized Office Assistant to join our growing team in South Grafton, MA! This is a fantastic opportunity to play a key role in keeping our operations running smoothly while being part of a company that takes pride in delivering exceptional service.

Responsibilities:

Answer and direct incoming phone calls, emails, and customer inquiries in a professional manner

Schedule and coordinate appointments, service calls, and staff assignments

Maintain and update client records, databases, and filing systems

Assist with invoicing, billing, and basic bookkeeping tasks

Support management with administrative tasks, reporting, and correspondence

Order and track office supplies and inventory as needed

Serve as a point of contact between field staff and the office

Requirements:

Prior experience in an administrative, clerical, or office support role preferred

Strong organizational skills with excellent attention to detail

Proficient in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace

Strong written and verbal communication skills

Ability to multitask and prioritize in a fast-paced environment

Friendly, professional, and customer-service oriented demeanor

High school diploma or equivalent required

About Us:

Loyal Cleaning Services LLC is a trusted cleaning company proudly serving the South Grafton, MA area and surrounding communities. Our customers rely on us for dependable, high-quality cleaning services — and our team loves working here because of our supportive environment and commitment to doing things the right way. Join a company where your hard work is valued and your contributions truly make a difference!