Customer Service Representative

Customer Service - Hourly & Bonuses

Join AGI as a Customer Service Representative and make a meaningful impact by being the friendly face our customers trust. In our team-driven environment, you'll thrive on optimism, teamwork, and results. We're committed to inspiring the next generation, and you'll be at the forefront, ensuring our customers get the information they need, including the benefits of going solar. Your role will be crucial in building trust and satisfaction through clear and empathetic communication.

At AGI, we prioritize personal and professional growth, offering advancement opportunities that recognize your performance and experience. Our culture embraces hard work balanced with fun, and our core values guide our expansion into new markets. You'll be part of a people-oriented environment that's exciting and professional, where every team member's contribution is valued. Let's embark on this journey together—where your efforts are celebrated, and your career can truly flourish.

Responsibilities

• Engage with customers to provide timely and accurate information, ensuring a positive experience with every interaction.
• Collaborate with team members to resolve customer inquiries efficiently, fostering a supportive and cohesive work environment.
• Document customer interactions and feedback meticulously, contributing to continuous improvement in our service delivery.
• Assist in the onboarding of new team members, sharing insights and best practices to build a strong, unified team.
• Participate in regular training sessions to refine your skills and stay ahead in a dynamic industry landscape.

Qualifications

• Experience in customer service, ensuring every interaction is positive and informative.
• Ability to collaborate effectively with team members to resolve inquiries and enhance service delivery.
• Proven track record of documenting customer interactions accurately to support continuous improvement.
• Strong communication skills to assist in onboarding new team members and share best practices.
• Commitment to participating in regular training sessions to stay ahead in a dynamic industry.
• Empathy and patience in handling customer inquiries, fostering trust and satisfaction.
• Proficiency in using customer relationship management (CRM) software to track and manage interactions.

Compensation $20 - $22 hourly About AGI

Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.