Oracle EBS Support Techno Functional

Mandatory Skill set - Oracle Apps techno functional with Manufacturing and WMS domain experience


Detailed Job Description
Functional/Technical Support & Issue Resolution
• Provide daily support for Oracle E-Business Suite (EBS) modules, including:
o Manufacturing (WIP, BOM, MRP)
o Warehouse Management / Inventory
o Shipping Execution
• Troubleshoot and resolve high-priority issues impacting production, material movement, picking, staging, packing, and shipping activities.
• Perform root cause analysis and coordinate fixes with other teams when required.
• Monitor interface errors and transactional failures; resolve or escalate appropriately.


2. Onsite Collaboration & Floor Presence
• Be physically present in key operational areas such as:
o Production floor
o Shipping docks
o Warehouse and storage areas
• Work closely with users to understand issues in real time.
• Validate system transactions directly at the point of activity (e.g., scanning stations, handheld devices, packing stations).


3. Customer & Stakeholder Interaction
• Serve as the primary IT point of contact for plant operations teams.
• Gather requirements for system enhancements or process improvements.
• Communicate clearly with end-users during critical system issues and provide timely updates.
• Collaborate with global IT, Oracle support teams, and business SMEs when needed.


4. Testing, Training & Documentation
• Support testing during patch updates, system upgrades, and new feature deployments.
• Create user guides, SOPs, and quick-reference materials for plant personnel.
• Conduct training sessions for new users or when new functionalities are introduced.


5. Continuous Improvement
• Identify recurring issues and propose process or configuration improvements.
• Evaluate opportunities to optimize warehouse and shipping flows through system enhancements.
Minimum years of experience needed- 10 years


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.