Patient Admissions Officer - Advance Care at Home - Command Center

Description – Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well–being of the communities we serve across North Carolina. Overview The Patient Admission Officer (PAO) oversees screening, admissions, and transfer processes of patients to Advanced Care at Home through comprehensive assessment, planning, and coordination. The PAO balances Advanced Care at Home and rapid response capacity with incoming admissions and transfers from multiple hospitals. The overall goal is to improve program admission efficiency, increase admission volumes, and enhance quality. Responsibilities Capacity management: Maintain continuous contact with the Advanced Care at Home clinical command center and Administrator on Call (AOC) to understand real‑time clinical command centre and rapid response capacity to accept new patients, monitor operational flow of potential discharges, and track timing of home visits. Screening, admissions and transfers: Review Advanced Care at Home triage Epic lists and EADS model lists daily to identify potential patients for admission or transfer. Review medical records to determine eligibility and maintain a comprehensive list of potential patients. Maintain communication with frontline clinicians in brick‑and‑mortar facilities. Based on known capacity and capability for Advanced Care at Home, ensure appropriate admissions and transfers from multiple hospitals. Escalate questions regarding clinical appropriateness to the Clinical Nurse Manager or Medical Director. Communication: Collaborate with attending physicians and bedside nurses in brick‑and‑mortar facilities to ensure appropriate patient selection. Make referrals to Utilization Management nurses and Physician Advisors on level of care assignment. Communicate the need for clinical and social screening completion by the virtual hospitalist and the Mission Control registered nurse. Remain available to accept patient referrals and assist with any nurse screening for potential candidates. Coordinate admitting times with Service Coordinators and paramedics. Serve as a point of contact for any external stakeholder inquiry pertaining to admission of an Advanced Care at Home patient. Troubleshoot and manage conflict. Customer service: Identify andescalate barriers to efficient, effective, patient‑centric and customer‑friendly service. Demonstrate flexibility and professionalism in a dynamic environment with multitasking and troubleshooting. Use critical thinking to evaluate and prioritize multiple patients, working collaboratively to best accomplish the team’s mission. Provide clinical support to Advanced Care at Home coworkers as needed to assure safe and timely care. Process / quality improvement: Participate in twice‑daily multidisciplinary team meetings, attend weekly operational meetings, and case review meetings as needed to identify process improvement opportunities. Qualifications Education: Associates degree in Nursing (ADN) from a state‑accredited school; BSN preferred. Licensure: Licensed to practice as a Registered Nurse in North Carolina. Experience: Three (3) years of professional nursing experience in a tertiary care setting plus one (1) year of experience managing patient flow. Knowledge, skills and abilities: Familiarity with Advanced Care at Home operations, ED triage and hospital flow; excellent attention to detail; strong communication and collaboration; critical thinking and problem‑solving; ability to multitask; comfort speaking with physicians, APPs and nurses; conflict resolution skills. Benefits Salary range: $38.55–$55.43 per hour (Hiring Range). Work type: Per Diem. Standard hours per week: 12.00. Work assignment type: Hybrid. Work schedule: Variable. Location: Chapel Hill, NC. Legal Notice / Equal Opportunity Statement Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as for applicants and employees with disabilities. #J-18808-Ljbffr