Nurse Account Manager

Job Opportunity at Guardian of the Heartland

Guardian of the Heartland, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Fenton, Missouri. We're reimagining medication management and transforming care.

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Assist in achievement of business plan through retention of existing clients, increasing sales to existing clients (penetration of census), and building strong customer relationships by providing clinical assistance, regulatory support, and client staff education in Skilled Nursing and Assisted Living Facilities. Function as liaison between pharmacy operations and the customer, working with operations team to ensure superior delivery of pharmaceutical products and services.

Attributes Required:

• Work Ethic/Integrity must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational ability to build relationships with business unit management and become "trusted advisor"
• Strategy and Planning ability to think ahead, plan and manage time efficiently
• Problem Solving ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented ability to work effectively and collaboratively with all team members

Essential job functions:

• Provide training and orientation to customers during facility implementation, to include supporting E-MAR when utilized
• Ensure new service is error-free and transition process is as flawless as possible
• Provide training to facility staff regarding survey process, medication administration, risk management, performance improvement
• Develop and maintain Assisted Living Education programs which meet State requirements for training
• Coordinate and provide Assisted Living Educational training at the pharmacy as well as on-site at our Assisted Living Facilities as required
• Assure quality assurance materials reflect facility scope of practice and Guardian standards
• Work with Operations team to identify areas for improvement, maintaining effective documentation, and resolution
• During site visits, monitor service level and report service issues
• Work with Operations team to identify areas of excellence, maintaining documentation to build strong customer and employee relationships
• Maintain compliance and expertise regarding current health care and pharmacy industry standards of practice, regulations, changes and clinical skill needed to support customers
• Monitor quality improvement processes, standards of practice, policy and procedures (internal and external), and report to management team
• Assist customers with action plans to minimize risk in facilities
• Conduct mock surveys or assist customers in other ways as requested for survey process
• Plan and execute family communication programs in conjunction with marketing team to new or prospective facilities
• Participate in cycle check-in as needed
• Facility in-services and clinical education training on site at customer locations
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• Nursing Degree (LPN)
• Active State Nursing license required

Skills and Qualifications:

• Experience in Assisted Living, Skilled Nursing facility, or Geriatric hospital a plus
• Advanced computer skills, including excel, word and PowerPoint required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Work Environment:

• Requires up to 75% travel, by air and ground
• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial:

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only):

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing:

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off:

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference:

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.

Guardian Pharmacy Services