Business Analyst

Business Analyst

100% Remote in Mountain Standard Time Only

Description:

We are building the Data & Analytics Managed Services team for a client across Health Plan, Delivery System, Quality, and System Services domains. We are seeking a Business Analyst with deep healthcare provider knowledge to serve as the bridge between clinical and operational stakeholders in the Delivery System (DS) and Medical Group (MG) and the analytics delivery teams (“PODs”).

In this role you will translate provider-side business needs — clinical operations, hospital quality, provider productivity, and regulatory reporting — into clear requirements, well-scoped enhancements, and trusted analytics products. You will work within a ServiceNow-based intake-to-delivery model against defined SLAs, helping move from reactive, fragmented reporting to a proactive, insight-driven analytics organization.

Key Responsibilities

• Partner with provider stakeholders (clinical leaders, service-line and hospital operations, physician groups, quality and regulatory teams) to elicit, document, and prioritize analytics and

reporting requirements.

• Translate business needs into detailed requirements, user stories, acceptance criteria, and functional specifications for dashboards, reports, and data products.

• Manage demand intake through the single ServiceNow front door — triage, classify (Minor / Major Enhancement / Project), estimate effort, and prioritize the backlog in line with governance.

• Analyze provider-domain source data (Epic clinical and operational data, claims, encounters, provider and encounter dimensions) to define metric logic, business rules, and data lineage.

• Co-design dashboard and report design with developers and data engineers; review prototypes, validate metric definitions, and ensure outputs match clinical and operational intent.

• Lead user acceptance testing (UAT): build test scenarios, coordinate stakeholder sign-off, and confirm regulatory and quality figures are accurate before release.

• Safeguard the accuracy and timeliness of regulatory and quality submissions (e.g., CMS quality programs, Joint Commission, value-based care measures), escalating risks to on-time delivery.

• Investigate data quality issues withinanalytics boundaries — triage, root-cause with engineering, and communicate impact to affected provider stakeholders.

• Drive self-service adoption by producing clear documentation, data dictionaries, and training/enablement materials for provider power users.

• Participate in operational and governance forums (weekly tactical, monthly operational), reporting backlog status, delivery progress, and stakeholder satisfaction.

Provider Domain Knowledge (What You'll Bring)

This role requires demonstrable understanding of thehealthcare provider / delivery-system environment. You should be comfortable across:

• Clinical & operational reporting — patient throughput, length of stay, ED and OR utilization, patient access and scheduling, capacity, and care-team productivity.

• Hospital quality & regulatory measures — CMS quality programs (Hospital IQR, Value-Based Purchasing, HAC Reduction, Readmissions), Joint Commission / core measures, and value-based care.

• Provider performance — physician and advanced-practice productivity (wRVUs), panel management, provider compensation analytics, and network/provider development metrics.

• Epic analytics ecosystem — Cogito, Clarity, Caboodle, Reporting Workbench, and SlicerDicer; interpreting Epic clinical and operational data extracts.

• Care management & population health — risk stratification concepts, chronic-condition and utilization management, and quality gap closure.

• Revenue cycle & encounter data — working familiarity with charges, claims/encounters, coding (ICD-10 / CPT), and how they surface in operational analytics.

• Benchmarking tools — exposure to Premier and Mede Analytics (or comparable provider benchmarking platforms).

• Compliance — HIPAA and the safe handling of PHI in analytics and reporting.

Required Qualifications

• Bachelor's degree in Health Informatics, Information Systems, Business, a clinical/health discipline, or equivalent experience.

•4+ years as a Business Analyst (or similar) in a healthcare provider, health system, or healthcare analytics/consulting setting.

• Proven experience gathering and documenting analytics/reporting requirements and translating them into specifications developers can build.

• Working proficiency in SQL for data profiling, validation, and analysis.

• Hands-on experience with a modern BI platform (Tableau strongly preferred; BusinessObjects a plus).

• Strong understanding of provider-side clinical and operational data and healthcare quality/regulatory reporting.

• Excellent written and verbal communication, with the ability to engage both clinical/operational and technical audiences.

Preferred Qualifications

• Direct experience with the Epic Cogito / Caboodle reporting stack.

• Experience in an ITIL/ITSM-based managed services or support model, working to defined SLAs and a ticket-based intake (ServiceNow).

• Familiarity with Agile delivery (backlog, sprints, user stories) and tools such as Jira.

• Exposure to data warehousing and ETL concepts(e.g., IBM DataStage, DB2, SQL Server).

• Certifications such as Epic Cogito/Clarity, CBAP/CCBA, Tableau, or a healthcare quality credential (e.g., CPHQ).

• Experience supporting value-based care, ACO, or population-health analytics.

Technical Skills

• Data & query: SQL (DB2, SQL Server); data profiling and validation.

• BI & visualization: Tableau (required-level proficiency), BusinessObjects (nice to have).

• Source systems: Epic (Cogito, Clarity, Caboodle, Reporting Workbench, SlicerDicer).

• Delivery tooling: ServiceNow, Jira, Confluence/SharePoint; requirements and UAT documentation.

• Concepts: data warehousing, ETL/orchestration awareness, data quality, and data governance basics.

Core Competencies

• Stakeholder management and the ability to build trust with clinical and operational leaders.

• Analytical rigor and attention to detail — especially where regulatory or quality figures must be exact.

• Clear, structured communication and storytelling with data.

• Prioritization and comfort managing competing demands and rapid reprioritization.

• Ownership, follow-through, and a continuous-improvement mindset.

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $40.00 - $48.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.