Account Retention Specialists - Collections & Customer Solutions

Majik Job Opportunity4x Best Places to Work in PA (2022–2025)¡Ahora contratando! Se habla españolLooking for more than just a job?At Majik, you'll build real relationships, earn bonuses, and grow your career.No rent-to-own experience? No problem — we train you."I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - DonaeWho We AreWe Serve OthersWe Do What It TakesWe Own ItWe're passionate about helping employees grow and delivering great customer experiences!Pay + PerksStarting at $16+/hour & Monthly Bonus Potential3 Weeks PTO + Paid Holidays401(k) with Company Match (up to 6%)Low-cost Medical, Dental, VisionEmployee Discounts + Loyalty RewardsCareer Advancement Opportunities (we promote from within)Weekly PayReimbursement Toward Home & Vehicle Purchase (after 1 year)Bilingual candidates may earn additional pay!...and so much more!What You'll DoOwn customer accounts and work proactively to keep them currentAnalyze account activity and determine appropriate solutionsCommunicate with customers, references, and landlordsCollect and process payments accurately (in-store and field)Maintain accurate documentation and account recordsManage field visits professionally and efficientlyResolve customer concerns while protecting company standardsMeet and exceed performance goals related to collections and retentionRequirementsWhat We're Looking ForHigh school diploma or GED1+ year of experience in collections, retail, or customer-focused roles preferredStrong communication and conflict resolution skillsHighly organized with attention to detailSelf-motivated, accountable, and results-drivenComfortable using systems to manage accountsValid driver's license with insurable driving recordWillingness to travel locally for customer visitsAbility to lift up to 25 lbs (with assistance for heavier items)ScheduleFull-time (40 hours/week), 5-day workweekMonday–Friday: 10am–7pm, Saturday: 10am–6pm (required), Sunday: ClosedSchedules may vary based on business needsAdditional InformationBlue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law.