Service Technician

Job Description

Job Description

Service Technician

Department: Service
Reports To: Service Manager

Purpose:

Service Technician is a skilled mid-level service professional responsible for independently performing diagnostics, preventive maintenance, and repairs across multiple heavy duty truck systems while supporting shop efficiency, safety, quality, and customer satisfaction.

Essential Duties and Responsibilities:

• Performs diagnostics, preventive maintenance, and repairs on multiple vehicle systems including engines, drive-train, brakes, suspension, steering, electrical, and after-treatment systems consistent with assigned skill level.
• Uses OEM software, diagnostic tools, and shop equipment to identify failures, complete repairs accurately, and verify proper operation.
• Accurately records labor, inspections, parts usage, repair activity, and recommendations in company systems and on repair orders.
• Works with the Shop Foreman or Service Manager to prioritize work, maintain productivity, and communicate repair status updates.
• Supports quality workmanship by following manufacturer procedures, completing repairs correctly the first time possible, and identifying additional repair needs.
• Assists junior technicians with routine troubleshooting and repair procedures when needed and shares technical knowledge in a professional manner.
• Maintains a clean, orderly, and safe work area and complies with all company policies, safety procedures, and personal protective equipment requirements.
• Performs road tests and final checks as appropriate to confirm repairs are complete and equipment is safe to return to service.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Ability to provide and maintain a complete set of tools necessary to perform assigned duties.
• Basic computer proficiency, including the ability to use email, work order systems, and Microsoft Office applications.
• Demonstrated ability to independently diagnose and repair multiple truck systems with limited supervision.
• Demonstrated reliability, punctuality, professionalism, and the ability to work effectively in a team-oriented environment.
• Forklift Training Certification required, or ability to obtain certification within a timeframe established by the Company, if applicable.
• Valid driver’s license required; commercial driver’s license (CDL) preferred.
• Working knowledge of OEM diagnostic software, shop equipment, and computerized service systems.

Education and/or Experience:

Vocational school is a benefit but not required. Manufacturer training and/or technical school plus solid professional diesel technician experience, typically 3-5 years, with developing diagnostic, electrical, and mechanical troubleshooting skills are preferred.

• Allison and Eaton transmission experience (preferred)
• Cummins engine experience (preferred)
• International Truck diagnostic and repair experience (preferred but we provide).

Knowledge and Skill Requirements:

• Attention to Detail – Being careful about detail and thorough in completing tasks accurately and safely.
• Cooperation – Working effectively with others and contributing to a team-oriented environment.
• Customer and Personal Service – Knowledge of principles and processes for providing professional internal and external customer service.
• Dependability – Being reliable, responsible, punctual, and consistent in fulfilling job obligations.
• Mechanical – Strong working knowledge of heavy-duty trucks, shop tools, diagnostics, repair, and preventive maintenance procedures.
• Problem Solving – Ability to analyze information, identify root causes, and choose practical repair solutions.
• Speaking – Ability to communicate effectively with supervisors, coworkers, and customers.
• Technical Aptitude – Ability to diagnose and repair multiple systems using manufacturer information, software, and diagnostic equipment.
• Time Management – Managing time efficiently to meet productivity and quality expectations.

Certificates, Licenses and/or Registrations:

• CDL Class A or B (preferred)
• Forklift Training Certification (preferred but we offer)
• ASE Certifications (preferred)
• International Certification (preferred but we offer)

Pay Structure

• Commission Technician – Total hours billed
• Hourly Technician – Total hours worked

Benefits:

• Insurance benefits begin on the first of the month following 60 days
• 401(k) with match after 1 year of employment
• Paid training and certifications

Work Environment:

This position requires work in a variety of environments, which may include outdoor settings in all weather conditions, a service shop, a parts warehouse, and an office environment. The shop environment may involve exposure to noise, dust, grease, smoke, fumes, gases, and potentially hazardous chemicals, as well as regular proximity to moving mechanical parts, including medium- and heavy-duty diesel and gasoline engines.

Physical Demands:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Frequently required to stand, walk, bend, kneel, crouch, and reach. Ability to lift, carry, push, and pull objects weighing up to 50 pounds, with or without assistance. Ability to use hand tools, power tools, diagnostic equipment, and computers. Visual acuity and manual dexterity are sufficient to perform detailed mechanical work safely.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.