Director, Customer Reporting & Data

Job Description

Job Description

Director, Customer Reporting & Data

Reports To: Senior Director, Client Solutions

Location: Chicago, IL

Environment: Hybrid (onsite 2 days/week)

Status: Exempt; Salary

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

The Director, Customer Reporting & Data within Managed Services, is the business-side data product leader responsible for how Redwood structures, governs, and delivers the data products that power customer-facing analytics across Managed Services. This role owns the strategy for the standard customer reporting suite and the underlying data quality, cleanliness, structure, and governance required to make that reporting trusted, scalable, and repeatable.

This is not a pure business intelligence development role. It is the leader who translates customer commitments, operational workflows, solution design, and Managed Services strategy into a governed data and reporting architecture. Where business intelligence and IT teams build and maintain platforms, this role defines what customer-facing reporting should be, which data standards must support it, how data quality is monitored, and how reporting products are configured, documented, rolled out, and continuously improved.

This leader creates alignment across Client Technology, BI, Commercial Solutions, Operations, and Finance teams. The role ensures that customer reporting delivery is not disconnected from data quality ownership; the same leader who owns reporting strategy also owns the operating routines, configuration standards, and governance mechanisms that make the data complete, consistent, clean, and usable.

This position directly supports customer growth and retention, margin expansion through operating leverage, improved reporting reliability, and the structured data foundation required for scalable analytics, automation, and future AI-enabled use cases.

What This Role Owns:

• Managed Services data product strategy: Defines the data product roadmap for Managed Services, including the standard data structures, KPI definitions, reporting logic, documentation, and governance routines required to support scalable customer analytics
• Customer-facing reporting product ownership: Acts as product owner of the standard customer reporting suite, including dashboard strategy, enhancement roadmap, user documentation, release planning, rollout, training, and adoption across Managed Services
• Data quality, cleanliness, and structure: Owns governance and monitoring of data completeness, cleanliness, consistency, and usability across systems and the customer base; drives repeatable routines to identify gaps, resolve root causes, and improve structured data capture
• Reporting delivery platform strategy: Owns the delivery strategy across Redwood Insights, BI, automated Excel, Edge, Snowflake, and other customer reporting mechanisms, including guidelines for when customers receive standard reporting, minor configuration, or fully custom reporting
• Business intelligence request governance and roadmap alignment: Serves as the approval point for customer-facing business intelligence requests requiring new development so work aligns with the larger customer reporting and data product strategy; minor tweaks, enhancements, and fixes to existing dashboards may continue to flow directly to BI
• Customer-specific configuration model: Defines reusable configuration patterns and decision frameworks that determine how reporting is tailored by customer without creating unnecessary one-off reporting assets or disconnected data definitions
• Implementation data readiness and solution design alignment: Partners with various departments to embed reusable system configuration standards and required data elements into customer onboarding, technology systems deployments, and operational processes
• Commercial reporting alignment: Acts as the reporting SME and gatekeeper for custom development beyond the standard business intelligence suite or basic reports, ensuring customer-specific reporting requirements from commercial agreements or discovery are reflected in solution design and data capture
• New customer data quality hyper care: Implements a repeatable hyper care process to assess new customer data quality, identify missing or inconsistent data, and partner with Operations, Client Solutions, and Business Operations to improve completeness and consistency across input flows
• Automation and cost-to-serve improvement: Project manages migration from manual, spreadsheet-based, or Edge-based dashboard-style reporting to governed business intelligence or automated delivery platforms to improve reliability, reduce recurring effort, and lower cost to serve

You’ve Got This?

• Bachelor’s degree in Business, Supply Chain, Operations Management, Data Analytics, Information Systems, or related field

• 8+ years of experience in data product management, analytics leadership, reporting strategy, data governance, transportation management, 3PL, managed transportation, or supply chain technology

• Direct experience working with shipment-level data, TMS platforms, carrier performance metrics, financial reporting inputs, and customer-facing analytics

• Proven ability to own a product roadmap, define standards, manage intake, and drive cross-functional alignment across business and technology teams

• Strong understanding of data quality, data governance, KPI standardization, reporting logic, and operational workflows in a multi-client environment

• Experience reducing manual reporting effort through automation, reusable reporting assets, and platform migration

• Strong executive presence with the ability to influence account teams, Operations, Solutions, Commercial, Finance, BI, and technology stakeholders

• Ability to balance customer-specific needs with standardization, scalability, maintainability, and cost-to-serve discipline

• Listening skills, humility, and empathy

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule:

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range:

Salary Range:

$140,000 - $150,000

This position is eligible to earn an annual incentive based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.