Director of Operations

Duties and Essential Functions

• Manages department leaders, including Food & Beverage and Lifestyle, ensuring operations consistently meet the expectations and standards of the Board of Directors, residents, guests, and KWPMC.
• Oversees all Food & Beverage and Lifestyle leaders and is directly responsible for the performance of those departments.
• Directs the entire Food & Beverage operation, including restaurants, bars, banquet operations, catering, and special events, ensuring exceptional hospitality, financial performance, food quality, and service standards.
• Oversees all Lifestyle operations, including resident events, entertainment, clubs, fitness, wellness programming, and community engagement initiatives.
• Ensures standards for hospitality, resident experience, food quality, operational performance, equipment, and department execution are maintained while utilizing cost-effective operational practices.
• Ensures all Food & Beverage and Lifestyle operations consistently deliver an exceptional resident and guest experience.
• Initiates recommendations for equipment purchases, operational enhancements, and technology that improve efficiency, resident satisfaction, and financial performance.
• Develops, monitors, and reports on departmental operating budgets, labor costs, and financial performance across all Food & Beverage and Lifestyle operations.
• Alerts executive leadership of labor or operating cost variances and implements corrective action plans to improve operational performance.
• Advises the General Manager on staffing, employee relations, scheduling, safety, training, leadership development, succession planning, and organizational effectiveness.
• Ensures department leaders consistently administer company policies and practices in a fair, equitable, and compliant manner.
• Manages departmental budgets and effectively controls operating expenses while maintaining exceptional resident service.
• Hires, coaches, develops, evaluates, and mentors department leaders while fostering accountability, teamwork, and continuous improvement.
• Takes corrective action in a timely manner in accordance with company policy and consults with Human Resources when appropriate.
• Maintains current knowledge of hospitality, food and beverage, lifestyle programming, community association management, and operational best practices to promote innovation and continuous improvement.
• Participates in Board meetings, committee meetings, resident forums, and operational presentations as requested.
• Maintains a flexible work schedule, including evenings, weekends, holidays, and special events, as operational needs require.

Competencies

Business Acumen Preferred not Required.

Change Agent.

Collaboration Skills.

Communication Proficiency.

Decision Making.

Initiative.

Leadership.

Problem Solving/Analysis.

Results Driven.

Supervisory Responsibility; This position is directly responsible for leading managers of the division and indirectly responsible for all employees with in the division.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is an exempt full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 p.m. This position regularly requires long hours and frequent weekend work.

Travel

Some travel within the geographical area may be required.

Required Education and Experience

Bachelor’s degree (BS/BA) in business administration or related field.

7 or more years of experience related position

5+ years working in hospitality or community association environment

Knowledge of human resources laws and regulations, and employee relations skills.

Expert knowledge with computer programs; MS Office Suite

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.