Customer Service Representative-Administrative

Job Description

Job Description

**Job Description:

**

• Answers telephone call inquiries.

• Promotes an organization's products and services.

• Communication with customers on orders and financial account management.

• Generate and take orders from customers.

• Invoice customers.

• Researches and resolves complaints to ensure customer retention and satisfaction.

• Performs work within a defined customer, geography, or product line.

• Understands and demonstrates teamwork.

• Understands the importance of follow up and acts accordingly.

• Displays high levels of accuracy and attention to detail.

• Requires some supervision.

**Skills:

**

• Excellent oral communication skills.

• Ability to Multitask.

• Ability to rely on instructions Intermediate.

• Computer skills in order to enter data and create and edit data.

• Excellent communication skills including, the ability to verbally communicate clearly.

• Clarify problems or issues.

• Good listening skills.

• Professional and courteous.

• Positive attitude.

• Possesses and executes basic problem solving and decision making skills.

• Strong attention to detail.

• Possess good organizational skills.

• Customer friendly and positive attitude.

• Ability to work in a team environment.

**Knowledge:

**

• Knows, understands and applies well the fundamental business concepts, practices and procedures.

• Knowledge of Microsoft Office, Outlook, Internet Explorer, etc.

**Education:

**

• High school diploma or equivalent.¨NBSP;

• Previous administrative or customer service experience/skills.