Desktop Support Specialist

Desktop Support Specialist

Degenkolb Engineers is currently seeking a Desktop Support Specialist. This position is responsible for installing and maintaining computer systems, ensuring that they are fully usable and perform efficiently. This hybrid position can be based out of our Los Angeles, Orange, or San Diego offices.

Founded in 1940 and headquartered in San Francisco, Degenkolb Engineers helps make complex, high-stakes projects real. We bring deep technical expertise, disciplined creativity, and a practical understanding of construction to every challenge; building strong relationships early, making complexity easier to navigate, and keeping the success of projects central to our work.

Our teams deliver customized structural solutions across healthcare, education, science and technology, forensics, construction engineering, federal buildings, and other complex markets. Whether a project calls for navigating stringent codes, balancing budget and schedule, solving an unusual technical problem, or creating a landmark structural system, we connect the right people and ideas to develop solutions that serve our clients and communities.

The Desktop Support Specialist's primary areas of responsibility are installing and maintaining computer systems, ensuring that they are fully usable and perform efficiently. This position aims to provide the highest quality service to the customers of the Information Systems department at Degenkolb Engineers. Support of other computer-related hardware, such as mobile phones, printers, and conference room equipment, must be maintained or serviced to ensure optimal user performance. In addition, system inventory, accounts, and interoperability management must be maintained.

Responsibilities:

• Prepare and set up computer systems through imaging and other SaaS solutions.
• Record and complete service requests in the ticketing system.
• Understand computer maintenance and adhere to regular maintenance schedules.
• Maintain computer-related equipment such as printers and print servers.
• Develop a knowledge growth plan.
• Collaborate with the Desktop Team and Information Systems group to resolve technical issues.

Minimum Requirements:

• Minimum of 2 years of experience in a Help Desk or computer support environment.
• Knowledge of major components of a computer system in both hardware and software.
• Deployment and management of Windows OS.
• Certification in Information Technology and/or college-level computer classes from an accredited institution.
• Knowledge of Active Directory, Microsoft Azure (Entra ID), and Office 365.
• Ability to travel, including occasional overnight trips (up to 40%). Some international travel may be required.
• Technical and practical problem-solving skills.
• Effective verbal and written communication skills.
• Demonstrated organizational skills, time management, and experience working with multiple users/clients.
• Must be legally authorized to work in the U.S.

Core Competencies:

• Communication – Explaining technical issues in clear, staff-friendly language.
• Patience – Staying calm and supportive when users are frustrated.
• Problem-Solving – Diagnosing issues logically and efficiently.
• Customer Service Orientation – Providing a positive and helpful support experience.
• Time Management – Prioritizing tasks and handling multiple issues at once.
• Adaptability – Adjusting to new technologies, workflows, and unexpected problems/outcomes.
• Teamwork – Collaborating with IS Team members and escalating issues when needed.

Desired Qualifications:

• Bachelor's degree, preferably in IT/Computer Science.
• CompTIA A+ and/or Microsoft certifications are a plus.
• Office 365 support experience, including Word, Excel, PowerPoint, and Outlook.
• Troubleshooting and assisting with programs in the Architecture, Engineering, and Construction industry, including Autodesk, RISA, and CSi applications, among others.
• Able to occasionally lift, move, and/or relocate items of up to 40 pounds.
• Basic understanding of server and network infrastructure is a plus.
• Basic understanding of remote assistance software such as Remote Desktop, ScreenConnect, and/or Quick Assist.

Compensation & Benefits:

The annual salary range for this position across our offices generally falls between $78,000 and $96,000 annually. This range is a good-faith estimate provided pursuant to applicable pay transparency laws. Actual compensation will be based on factors including work location, company geographic differentials, education, experience, and candidate qualifications.

Our benefits are designed to support your well-being, growth, and long-term connection to the firm. They include:

• Health and life insurance
• Commuter benefits
• 401(k) with company profit-sharing contribution
• Employee ownership through a privately held stock plan
• Financial support for professional activities and development
• Company holidays, a generous paid time off program, and paid parental leave

Our Culture:

Degenkolb is a place where technical rigor and human connection strengthen one another. Our flexible hybrid work environment brings together experts who are generous with their knowledge, proud of employee ownership, engaged in the profession, and respectful of life outside of work.

You will find focused professional development within a supportive and transparent team, variety in project assignments, and opportunities to participate in committees and grow into leadership. Our pay scale is positioned at the 75th market percentile, reflecting the value we place on attracting and retaining exceptional people. Learn more about life at Degenkolb.

Application Process:

Click Apply Now button and please submit your resume and a targeted cover letter (either as a merged PDF with your resume or uploaded as a separate document) describing the alignment of your background with this position.

Equal Employment Opportunity:

Degenkolb Engineers complies with Equal Opportunity Employer guidelines. We do not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other status protected by applicable law. We are committed to fostering an inclusive workplace where a wide range of perspectives, skills, and experiences are welcomed and respected.