Application Support Technician

EndoSoft

Providing superior service and remote support to all our clients with the EndoVault program and its ancillary tools and other duties as assigned.

JOB ACCOUNTABILITIES:

Answer phone calls and create tickets for them Install SQL Server, Native Client, SMSS & Express Document and Close Tickets Install EndoVault Escalate tickets as needed Run queries as needed for troubleshooting Send messages through ERP to staff and clients Install and configure local database Communicate with team members via MS Teams Add user to EndoVault and update credentials Install ENR Resend images as needed in EndoVault Construct ENR reports Update picklists in EndoVault Install, Troubleshoot, and correct GRS reports Regenerate reports in EndoVault Understand the basics on ARGUS Configure camera setup in EndoVault Identify message locations for interfaces Unlock procedures Stop and Start Interfaces services as needed Modify procedure reports in EndoVault Identify where interfaces failed Identify logs from interfaces and be able to read them In house IT Support, including making cables as needed Site maintenance on client accounts in System information in ERP Site Visits Build new client systems prior to sending to clients Ability to train clients on EndoVault Identify issues with ENDOACCESS Basic troubleshooting with Qlinical Comprehensive understanding of EPIC API Document issues with Image Ark In-House client builds Install ARGUS Other duties as assigned

COMPETENCIES:

Speaks clearly and persuasively in positive or negative situations Identify and resolve problems quickly and efficiently Exhibits high attention to detail Exhibits patience and persistence in the face of obstacles #J-18808-Ljbffr EndoSoft

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Vacancy posted 2 days ago

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