Program Support Assistant

Job Title

Program Support Assistant

Duties

Help

Specific duties include:

• Maintain and organize electronic claims folders (eFolders), ensuring all records are preserved and documents are moved or deleted as needed.
• Receive, review, and analyze incoming documents and correspondence to determine appropriate action and refer to the correct team or division.
• Use VA technologies and applications to input, access, and update information for case management and administrative processes.
• Convert and upload documents to eFolders using Adobe and VBMS, ensuring all evidence is accurately filed and controlled.
• Process updates such as address and direct deposit changes, and fulfill Freedom of Information Act (FOIA) requests by providing requested documents.
• Prepare and write clear correspondence and reports for various audiences, including responses to FOIA and congressional inquiries.
• Perform timekeeping duties for the Fiduciary Hub using VATAS, maintaining accurate records for leave, telework, and payroll actions.

Promotion Potential:

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-05 to GS-06. Veterans eligible under the Veterans Employment Opportunity Act (VEOA) and current permanent VBA employees holding the GS-05 or higher and seeking non-competitive reassignment/change to lower grade need not live in the local commuting area to be considered.

Telework:

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual:

This is not a virtual position.

Position Description/PD#: Program Support Assistant; PD# 17269A and PD# 07269A