Patient Registrar Radiology

Job Summary and Responsibilities

As a Patient Registration Representative you will ensure a positive patient experience during registration employing excellent customer service.

Every day you will identify patients collect accurate demographics verify insurance determine/collect financial liability and explain hospital policies and patient rights to families.

To be successful you will demonstrate exceptional customer service meticulous attention to detail in data/insurance and strong communication crucial for patient satisfaction and reimbursement.

• Ensures a professional and responsive atmosphere by greeting patients visitors staff and physicians promptly and courteously. Refers to each individual by name when appropriate. Screens individuals by requesting to see identification or visitor pass.
• Collects complete demographic and financial data at the time of registration. Accurately enters information into hospital information system. Obtains copies of insurance cards physician orders referrals and authorizations.
• Obtains required signatures on all paperwork. Includes registration conditions of admission advanced beneficiary notices. Explains to patients what is being signed.
• As necessary determines requirements of the insurance carriers for specific procedures. Work to obtain prior authorization eligibility information. Work with patient financial advisors as resources. Verifies insurance benefits on all assigned scheduled admissions and outpatient services at least 3 days prior to date of service when possible by using electronic verification systems or by contacting payers directly to determine the level of insurance coverage and documents accurately in the system. Verifies insurance benefits on all urgent/emergent admits within 24 hours of service (or next business day) by using electronic systems or by contacting the payer.
• Schedules radiologic exams according to department procedures. Use computer online scheduling module. Demonstrate ability to schedule reschedule update and cancel exams. Collect all necessary clinical information for procedure. Verifies patient liabilities with payers during the preregistration where possible
• Provides appropriate exam preparation materials to patients and physician offices per department protocol.

Job Requirements

• High School Graduate General Studies and
• Two (2) years general clerical experience in a clinical/hospital environment in the last five (5) years preferably in an Admitting/Registration Department or Radiology Department. upon hire or
• High School GED General Studies and
• Two (2) years general clerical experience in a clinical/hospital environment in the last five (5) years preferably in an Admitting/Registration Department or Radiology Department. upon hire
• None upon hire

Where Youll Work

Founded in 1950 Dignity Health - Sequoia Hospital is a 208-bed acute care nonprofit hospital located in Redwood City California. Serving over 50000 patients annually the hospital offers a full complement of services including heart care stroke care and a birthing center. Additionally Sequoia Hospital has been recognized as an LGBTQ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and recently was awarded the AMA/ASAs Get the Guidelines - Stroke Gold Plus Quality Achievement recognizing the hospitals commitment to providing the best stroke care. It was recently named a Leapfrog 2025 Top General Hospital.