QUALITY DIRECTOR

Job Description

Job Description

With over 50 years of excellence, Precise Tool & Manufacturing Inc. is a family-owned, Rochester-based leader in advanced CNC machining and custom manufacturing. Our 280,000 sq. ft. facility houses more than 160 CNC machines, including vertical turning lathes, horizontal boring mills, high-speed 5-axis machines, and more! We proudly support industries such as aerospace, defense, medical, energy, and power generation with a commitment to quality and innovation. At Precise Tool, we offer competitive pay, comprehensive benefits, and a collaborative work environment built on respect, teamwork, and long-term stability. Interested in joining our team? Apply today! 

JOB SUMMARY

• Functioning as a member of the senior management team, the Quality Director is responsible for developing and maintaining the Quality Management System (QMS) to ensure that manufactured products and the organization consistently follow QMS requirements while meeting meeting or exceeding customer expectations. 
• This position is full-time on-site in Rochester, NY. In order for a candidate to be considered they must be local to Rochester, NY. Remote or hybrid arrangements are not available for this role.

ESSENTIAL FUNCTIONS

Essential functions of this job include, but are not limited to, the following:

• Own and maintain the Company's Quality Management System (QMS) per the AS9100D & ISO9001:2015 standards, ensuring required processes, procedures, and documentation are established, current, controlled, and effectively implemented. 
• Provide overall leadership and direction for the Quality Department, including management of the Quality Control Manager and Quality team. Establish priorities, allocate resources, and hold the department accountable for meeting organizational and customer requirements.
• Plan, schedule, and conduct internal audits of each department to verify compliance with the QMS and identify opportunities for improvement.
• Develop, implement, and monitor Corrective and Preventive Actions (CAPAs) and Opportunities for Improvement (OFIs) resulting from internal and external audits, customer feedback, and quality system findings to drive continuous improvement and ensure compliance with the QMS.
• Serve as the primary quality representative during daily contract reviews, identifying quality risks, inspection requirements, and gaging needs prior to production.
• Partner with Production, Engineering, Scheduling, and other cross-functional teams to align quality resources with production schedules, drive continuous improvement initiatives, and enhance overall product quality and customer satisfaction.
• Act as the primary point of contact for customer and supplier quality audits, demonstrating compliance with customer requirements and applicable quality standards.
• Manage customer quality relationships by serving as the primary point of contact for quality concerns, surveys, self-assessments, root cause investigations, corrective actions, and ongoing communication to ensure customer quality requirements are consistently met.
• Champion a culture of quality throughout the organization by providing training and promoting adherence to the QMS.
• Prepare and review customer data packages and quality documentation prior to shipment, when required.
• Monitor quality system performance, analyze quality metrics, and report results and improvement opportunities to executive leadership.
• Ensure customer requirements remain a primary focus throughout the organization.
• Maintain the integrity of the QMS during organizational, process, or product changes.
• Ensure quality processes consistently achieve intended results and support operational excellence.

KNOWLEDGE, SKILLS, AND ABILITIES  

• With limited supervision and quality work ethic, functions as a lead member of a customer-driven quality team whose goal is to ensure that product quality requirements established by the customer have been achieved.
• Holds oneself accountable for doing whatever is needed to meet the commitments made around project outcomes.
• Ability to work well under pressure, to adhere to deadlines and the ability to be flexible.
• Strong attention to detail.
• Strong verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams and build strong working relationships throughout the organization.
• Strong analytical, problem-solving, and decision-making skills.
• Strong leadership skills with the ability to mentor, develop, and hold team members accountable.
• Strong customer focus with the ability to understand, manage, and exceed customer quality expectations.
• Formal education or training in a manufacturing or quality related field is required. 

EDUCATION AND EXPERIENCE

• 15 years of experience in the field of precision part manufacturing is required. 
• 15 years of experience managing an AS9100 or ISO9001 quality system is required. 

JOB BENEFITS

• Vacation
• Sick Days
• Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Voluntary Disability Insurance
• 401(k) Plan with Company Match

According to the New York Pay Transparency law, pay range for this job is $100,000 - $160,000 per year. The actual compensation will be determined based on experience and other factors permitted by law. 

Precise Tool & Manufacturing Inc. is a Drug-Free Workplace.  Employment is contingent upon the successful completion of a pre-employment drug screen.