Desktop Support- Phoenix AZ (onsite)

L2 Desktop SupportLocation: Phoenix AZ (onsite)Deliver world-class IT support to onsite and remote executivesIndependently resolve complex, break/fix issues in person or via telephonePerform installations, replacements, upgrades, and other hardware/software related tasks as neededSetup and monitor high-priority executive meetings utilizing collaboration and AV servicesProvide technical support to Office Services as neededProvide recommendations regarding new technologies to better support all executives, and usersPerform regular walkthroughs to provide proactive support to high visible individualsActs as a resource for IT projects and initiatives in other functional areas as neededReceive and respond to incoming support requests in a timely manner including off hoursFollow set procedures for logging, reporting, and statistically monitoring desktop operationsSet reasonable expectations that can be counted onPresent the facts transparently to promote collaborative solutionsWorking technical knowledge of current protocols, operating systems, and standardsStrong written and oral communication skills with a focus on executive level supportAnalytical and problem-solving abilities, with keen attention to detailSelf-motivated and directed, with the ability to effectively prioritize and executeExperience working in a team-oriented, collaborative environmentStrong customer-service orientation with a focus on customer satisfactionHighest degree of professionalism and integrityFlexibility to be on call during off hours and weekendsAbility to research and test new technologies and solutions