Senior Product Designer, Client Management
Jobtailor
Own the design of Headway's calendar, scheduling, and messaging experiences Design availability, booking, rescheduling, Google Calendar OAuth, timezone, conflict, and edge-case flows Design provider–patient messaging, attachments, and notification/reminder systems Identify and fix high-value usability issues across scheduling and messaging surfaces Maintain coherence between scheduling, messaging, client lists, and client profiles in partnership with Product Talk to providers with research-team support Contribute scheduling and messaging patterns to the Helix design system Prototype and stay involved through launch and iteration directly in code using AI tools Requirements 5+ years of product design experience Experience with complex, workflow-heavy product surfaces Exceptional visual and interaction craft Strong attention to edge cases and states Systems-thinking ability for messy, multi-state problems Ability to use qualitative and quantitative insights to drive decisions Strong cross-functional partnership with Product Management, Engineering, and Data Comfortable with AI prototyping tools including Claude Code, Cursor, and MagicPatterns Experience working directly in code through launch and iteration Commitment to Headway's mental healthcare mission Authorization to work in the United States for any employer Must disclose whether future visa sponsorship will be required Core Competencies Demonstrates expertise in product design with a focus on scheduling and messaging systems, utilizing both qualitative and quantitative insights to enhance user experience. Proficient in prototyping and coding, with a strong commitment to mental healthcare. Highest-signal resume keywords 5+ Years Of Product Design Experience Complex Workflow-Heavy Product Surfaces Visual And Interaction Craft AI Prototyping Tools Cross-Functional Partnership ATS Optimization Keywords Hard Skills Product Design Usability Testing Prototyping Systems Thinking User Experience Design Interaction Design Visual Design Qualitative Insights Quantitative Insights Edge Case Analysis Soft Skills Attention To Detail Collaboration Communication Problem Solving Research Engagement Industry Keywords Mental Healthcare Scheduling Systems Messaging Systems User-Centered Design Product Management Tools & Technologies Google Calendar OAuth Claude Code Cursor MagicPatterns Helix Design System #J-18808-Ljbffr Jobtailor
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