Director of Digital Commerce-North America

HEAD is a leading global provider of premium, high-performance equipment and apparel for athletes and players, at all levels. Since our launch in 1950, we've achieved a reputation for cutting-edge design, engineering excellence and a passion for championing all sports, everywhere. World-class performance demands the very best equipment and that's why, at HEAD, our purpose is to give athletes and players at every level, exactly what they need to compete at high levels. Job Overview: The Director of Digital Commerce for the North American Digital Commerce Department, will report to the Global Director of Digital Commerce with a dotted line to the North American President and CEO. This person will be responsible for leading HEAD's newly created North American Digital Commerce Department. This will include HEAD's direct to consumer platforms along with the various digital market places including Amazon. The primary focus will be on the Racquet Sports, Sportswear and Water Sports (swim and snorkel) divisions and will then ultimately expand to Winter Sports. This role will require a close and collaborative partnership with the various North American departments/divisions (sales, marketing, operations and finance) and from a strategic side align with the Global teams where applicable. This position will also help define our digital commerce strategy in North America for the years to come, while aligning very closely with the Global Team. This is an ideal role for someone with a strong passion for digital marketing/commerce, has a proven track record in the North American consumer goods digital space and is ready to further build on a team for a well-established brand in North America. Roles and Responsibilities: Will lead the North American Digital Commerce Department (down to the P&L) and deliver profitable growth across HEAD.com and approved digital Marketplace and ETAIL partners. Weekly, monthly, quarterly and annual business overviews including, operations, sales, and profitability. Shape the North American online assortment (close collaboration with the various department heads), product launches, merchandising, promotion plans with category, working close with the Global Digital teams. Develop channel-specific plans for marketplaces and digital retail partners, including Amazon where relevant, with clear assortment, content, advertising KPIs and distribution alignment. Improve the North American consumer journey from product discovery and product detail pages through checkout, fulfilment and post-purchase service with global platform and customer experience teams. Partner with North American Marketing and global CRM/Performance teams on acquisition, retention lifecycle programs and campaign execution, linking investment to commercial results. Coordinate with Operations and Logistic Teams on stock availability, demand planning, delivery promises, returns and customer service. Lead and develop the NA Digital Commerce team and external partners; establish clear priorities, decision ownership and performance reviews. Build a comprehensive NA digital commerce plan with the Global Head of Digital Commerce and North American leadership. Drive targeted digital growth initiatives, in alignment with HEAD's Global Group Marketing leadership. Candidate Profile: 8+ years of experience in ecommerce or digital commerce, including leadership responsibility for a North American consumer business, ideally in sporting goods, apparel or premium branded products. Proven leadership of commercial performance and strong understanding of P&L, merchandising, conversion, customer acquisition, digital marketing, and consumer retention and channel profitability. Experience with brand-owned ecommerce and retail marketplaces or online retail partners, including the ability to manage channel conflict. Strong analytical and operational skills, with hands-on experience using ecommerce platforms, analytics, experimentation and CRM tools. Ability to lead cross-functional teams in an international matrix organization and turn global standards. Proven track record in working collaboratively and effectively across various internal departments. Personal Attributes: A passion for sports and their role in promoting fitness and a healthy lifestyle. A strong understanding of the sporting goods culture and community. Strategic thinker with the ability to execute initiatives effectively and think outside the box. Self-directed however works well and also thrives in a Team environment. Adaptable and innovative, willing to embrace change and new ideas while working under pressure. Excellent organizational skills and the ability to manage multiple projects simultaneously. Strong follow-up, project management and detail-oriented background. Sound communicator with a strong business background. A true TEAM leader. This is a full-time position, often requiring flexibility to work evenings and weekends as needed. This role could require travel up to 20% of the time, both domestically and internationally. This position will be based out of our North American Racquet Sports office located in Phoenix, Arizona. Salary Range & Benefits Package: We offer an excellent benefit package including, medical, dental, vision, and life insurance. As well as a 401(k) plan with an employer match. Salary range: $140-$165k #J-18808-Ljbffr HEAD USA