Sr Client Account Manager
Black & Veatch Family of Companies
The Opportunity
As the Sr Client Account Manager , you will have the opportunity to:
- Drive new business growth and maintain relationships with focus on Tier 1, Tier 2, and Tier 3 Accounts.
- Understand client needs and issues.
- Collaborate with BV offered solutions to solve client's complex challenges and needs.
- Set account strategies and guide proposal/project teams during pursuits.
- Work closely with sales and marketing teams to ensure that the needs of Tier 1, Tier 2, and Tier 3 Accounts are met and BV is positioned effectively in the marketplace.
- Be the voice of the client internally.
Key Responsibilities
Lead client engagement activities from identification and opportunity creation to business capture.
Keep the Client Relationship Management tool updated and aligned with governance to ensure accurate tracking and management of client relationships.
Account management (build & maintain client relationships; develop and follow sector-led key account plans).
Generate and qualify sales and marketing leads.
Develop client strategy (segmentation, prioritization, identify key accounts, sales/Go-To-Market strategy).
Co-develop marketing strategy in collaboration with Enterprise Strategy (thought leadership, industry experience, etc.).
Accountable for overall client satisfaction and conduting client satisfaction surveys.
Full responsibilities for this position will vary by Sector or Region.
Ability to grasp highlights of the deal; including margins, risks, terms & conditions, etc.
Deep understanding of the industry and the needs of our clients.
Develop and manage a pipeline of opportunities aligned with strategic initiatives from here up the expectation.
Responsible for new client acquisition and expanding existing client base.
- Participcate in contract negotiations and drive deal closure.
Management Responsibilities
Individual Contributor
Preferred Qualifications
- Bachelors degree preferred, with technical or business focus.
- Relevant experience in lieu of degree may be accepted.
- Existing client relationships and experience selling to large oil and gas companies, energy companies, or project developers.
Minimum Qualifications
- Typically 10-15 years of experience within the EPC industry, including 5-10 years in sales or project execution.
- Minimum of 7 years of relevant experience required.
- Experience developing, maintaining and executing strategic sales plans.
- History of successful pursuits with complex buying processes and mulitple decision makers
- Firm understanding of competition and differentiators.
- Demonstrated ability to communicate complex concepts concisely and clearly, and to convert technical or complex information and concepts into easily understandable content.
- Experience using Salesforce is preferred.
- B2B sales experience.
- All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Work Environment/Physical Demands
- Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
- Travel and various work environments required to achieve Sales goals.
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