Customer Service Assistant

Job Description

Job Description

SUPPORT CUSTOMER SERVICE OPERATIONS AT COILCRAFTPosition: Customer Service Administrator Location: Cary, IllinoisCoilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for quality and engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics worldwide. We are seeking a Customer Service Administrator to join our Customer Service team. This role is ideal for someone who is organized, dependable, and enjoys helping others. You'll provide day-to-day administrative support that keeps the department running smoothly, allowing our Customer Service Representatives to focus on customer relationships and account management.About the Role and Your ImpactAnswer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service RepresentativeMonitor the general sales email inbox and respond to or route customer inquiries to the appropriate team memberProvide administrative and clerical support to the Customer Service team, including supplier forms and other customer documentationRespond to requests from Coilcraft's international teams regarding product availability, stock, and Country of Origin (COO) informationAssist with gathering product weights and dimensions for customer requestsPrepare and distribute open-order reports for Customer Service RepresentativesHelp maintain accurate records and ensure customer requests are directed and completed in a timely mannerProvide administrative support to other departments when Customer Service workload allowsAssist with additional projects and general office responsibilities as neededWho We're Looking ForHigh school diploma or equivalentPrevious administrative, customer service, or office experience preferredStrong verbal and written communication skillsComfortable answering phones and communicating professionally with customers and employeesStrong computer skills, including Microsoft OfficeExcellent attention to detail and organizational skillsAbility to prioritize multiple requests and follow through to completionDependable, flexible, and willing to assist wherever neededAbility to work effectively with colleagues across departments and international locationsPreferred SkillsExperience in an administrative support or customer service environmentExperience working with ERP, order management, or other business systemsMicrosoft Excel experiencePrevious experience in a manufacturing or business-to-business environmentWhy You'll Love Working at CoilcraftJoin a stable, privately held company with a 75+ year historyWork with an experienced and collaborative Customer Service teamGain exposure to multiple areas of a global manufacturing organizationBuild valuable experience in customer service, administration, and business operationsTake on a varied role where you can support different teams and projectsComprehensive benefits including health insurance, 401(k) with company match, and profit sharingBenefits401(k) MatchingDental InsuranceDisability InsuranceEmployee Assistance ProgramFlexible Spending AccountHealth InsuranceHealth Savings AccountLife InsurancePaid HolidaysPaid Time OffProfit SharingVision InsuranceEqual Opportunity Employer: Disability / Veteran.This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.