Sales Support Specialist

Job Description

Job Description

Ready to take the next step in your sales support career? The Sales Support Specialist plays a key role in managing customer accounts, supporting sales initiatives, and driving operational excellence while serving as a trusted partner to both internal teams and customers. Join a collaborative team in the outdoor industry that is passionate about helping people get outside and create lasting outdoor experiences!

POSITION SUMMARY:

The Sales Support Specialist is responsible for delivering an exceptional customer experience by ensuring accurate and timely execution of the sales orderbook for a range of customers including high volume and specialized accounts. This position will also own the placement of forecasts, item set-ups, other day-to-day and seasonal operational duties to support the overall success of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner with the sales team on assigned accounts, while executing various duties assigned by Sales Support Manager.
• Manages orders and the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders.
• Provides insightful and strategic orderbook reporting
• Manage NuOrder orderbook by releasing orders and reach out to Sales Rep for any issues related to the order.
• Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution.
• Proactively communicates with the sales team and other critical cross functional partners on going customer and planning initiatives
• Processes order confirmations and provides proforma invoices.
• Supports customer program sheet creation and ensures accurate pricing in ERP system through price groups.
• Assists Sales Support Manager with Item Set Ups in retailer portals.
• Enters and processes RMAs, credit rebills and memos.
• Manage order information flow between ERP and customer portals, identify and resolve errors.
• Monitor forecast management report and resolve price group variances.
• Acts as a subject matter expert and participates in department process improvement which includes and is not limited to technical enhancements

QUALIFICATIONS/SKILLS

• Bachelor’s degree
• 3-4 years’ experience in Customer, Sales, or Dealer Service. Preferably in a consumer product, retail or dealer-based environment.
• Marketing & Sales experience desirable.
• Team player, team leader as needed.
• Leads, drives, and builds excitement, energy, and consensus among cross-functional groups.
• Proven record of setting high expectations and achieving commitments.
• Track record as a top performer; earns the respect of customers and peers.
• Works in the best interests of all - within and across functions, levels. When something is broken, regardless of responsibility, take the action needed to fix it.
• Does what can and should be done right now as quickly and effectively as possible.
• Takes reasonable and well thought through risks. If mistakes occur initially, learn from them to increase future success. Takes initiative and isn’t afraid to take untested or new approaches and actions.
• Organized and focused, able to clearly communicate goals and plans within Exxel Outdoors and with customers.
• Strategic thinker with the ability to methodically identify key sales and orderbook milestones for long term customer health & success
• Excellent organizational skills.
• Exceptional attention to detail.
• Ability to communicate professionally and effectively, both written and verbal, with internal and external stakeholders.
• Strong independent problem-solving skills.
• Strong presentation skills.
• Strong product knowledge.
• Basic understanding of Exxel Outdoors and Customer P&L’s Desirable.
• Good oral and written communication skills.
• Must be proficient in Excel. Understanding of MS NAV/MS Business Central a plus.

WORK ENVIRONMENT

A collaborative, open space work environment located on the second floor of the 40,000 sq. foot facility located in Broomfield, Colorado. Team members share a common desk area. The Sales Support area is faces west and looks out on open space and the Flatirons. There are approximately 40 employees in the 40,000 sq. ft Broomfield corporate facility which houses multiple quiet telephone booths, a large outside patio, and a large employee breakroom for the employees’ use.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER DUTIES AS ASSIGNED

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exxel Outdoors offers 3 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse and family, critical illness, short-term disability, and pet insurance. Additionally, we offer an open work environment with telephone booths for privacy, and an expansive employee breakroom with an awesome view of the Flatirons. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from nay outdoor industry companies through Pro-Deals. Each year, every employee receives a $200 allowance to buy any company product, plus, you can still get the discount on any items purchased. In our corporate office, employees can bring dogs to work 2 days a week, and after 30 days, have the option for a Flexible Work Schedule which includes the option of one work from home day, 4 10-hour days with each Friday off, or 9-9 hour days dependent on role in the organization. Exxel offers a minimum of 80 hours vacation, and 7 days sick to all Full-time employees, prorated for Part-time employees, and for when the employee begins with the company during the year. Exxel invests in their employees by offering this benefit selection all employees in our Colorado market!

Salary range for this position is $24-26 an hour, based on education and prior experience.