Front Desk Office Representative

Job Description

Job Description

Benefits:

• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Total Performance Physical Therapy is seeking an experienced Front Office Representative / Rock Star Patient Ambassador for our fast-paced, growing outpatient practice. This position works under the supervision of the Business/Office Manager and plays a critical role in delivering an exceptional patient experience from first phone call through discharge.

We are a people-centered, performance-driven physical therapy practice. The front desk is not an administrative afterthought — it is the heartbeat of our clinics.

Position Overview

This role blends medical front office operations and patient experience management. You will be the first impression of TPPT and the standard bearer for professionalism, organization, and positivity.

This is a full-time position in a well-established clinic.

Schedule Requirements:

• Must work 2–3 evenings per week
• Must be able to work until 8:00 PM at least 2 nights (Mon–Fri)

Essential Duties & Responsibilities

Patient Interaction & Front Desk Operations

• Greet patients promptly in a courteous, helpful manner 
• Check patients in and ensure accurate documentation 
• Collect copays and patient balances 
• Schedule and manage appointments efficiently 
• Answer and manage phones; screen calls; take clear, concise messages 
• Provide accurate information to patients regarding services and scheduling 
• Balance end-of-day payments and prepare bank deposits 

Patient Ambassador Responsibilities

• Ensure every patient receives a 5-Star experience
• Conduct patient surveys and engage with patients proactively 
• Support reputation management and patient follow-up processes 
• Assist with workshops, community events, and attendance tracking 
• Maintain accurate records of email campaigns and marketing initiatives 
• Support monthly newsletter coordination 

Who This Position IS For

You are:

• Positive, energetic, and solution-oriented 
• Highly organized and task-driven 
• Reliable and dependable 
• Comfortable taking ownership without micromanagement 
• A lifelong learner 
• Detail-oriented in financial and insurance processes 
• Passionate about delivering exceptional service 
• Comfortable working in a fast-paced healthcare environment 
• Local to the area and committed to the listed schedule 

You thrive when:

• The clinic is busy and moving quickly 
• Systems are organized and accurate 
• Patients feel valued and cared for 
• You are trusted to own your environment 

Who This Position Is NOT For

This role is not a fit if you:

• Require constant supervision 
• Focus on problems more than solutions 
• Engage in gossip or office drama 
• Dislike accountability 
• Are uncomfortable discussing insurance or finances 
• Do not care about delivering a high-level patient experience 

Qualifications

• Healthcare industry experience required 
• Prior medical front desk experience preferred 
• Insurance verification and billing familiarity strongly preferred 
• Comfortable handling financial transactions and balancing deposits 
• Strong communication skills (verbal and written) 
• Ability to multitask in a fast-paced setting 
• Must be willing to work required evenings and occasional Saturdays 
• Must be local to the area