Collections Specialist

Collections Specialist

Resolve With Purpose — PeopleShare is now hiring Collections Specialists! Collections Specialist Details:

Schedule: Monday–Friday | 9:00 AM – 6:00 PM | 1 Saturday per month required

Pay Rate: $22–$26/hour

Contract-to-Hire Opportunity

Collections Specialist Responsibilities:

• Utilize strong interpersonal and negotiation skills to maintain a positive Credit Union image during challenging member interactions
• Communicate with members regarding delinquent accounts, providing resolutions and answering questions professionally
• Manage bankruptcy-related accounts, including reviewing documentation, validating proceedings, and identifying potential fraud
• Coordinate with bankruptcy attorneys and courts to facilitate collateral recovery and minimize losses
• Monitor loans to ensure adequate insurance coverage is maintained on secured assets
• Apply knowledge of loan policies, procedures, and bankruptcy regulations to support collections efforts
• Work independently to manage assigned accounts while maintaining a high level of productivity and accuracy
• Document member interactions and maintain detailed account records

Collections Specialist Requirements:

• High school diploma or GED
• Previous collections experience required; banking or credit union experience strongly preferred
• Strong understanding of loan servicing, collections practices, and bankruptcy processes
• Excellent verbal and written communication skills
• Ability to remain professional and solution-focused during difficult conversations
• Strong problem-solving and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to build rapport and communicate effectively with members, attorneys, and internal teams
• Self-motivated with the ability to work independently and meet performance goals

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.