Senior People Business Partner - Go-to-Market (Sales & Marketing)

• GTM Advisory: Act as the primary People Business Partner for our AMER Sales and Marketing organizations, building strong, consultative relationships with VP-level commercial leaders.
• Commercial Org Design: Provide guidance on sales and marketing organizational design, including optimizing territory coverage models, spans of control, marketing team structures, and capacity planning.
• Incentive & Compensation Strategy: Partner with Sales Operations and Total Rewards to advise on sales compensation structures, commission dynamics, merit cycles, promotions, and strategic offer construction for highly competitive GTM talent.
• Talent Pipelines: Partner with Recruiting to execute aggressive headcount planning, build robust talent pipelines, and refine role scoping to attract top-tier commercial talent.

• AI Fluency in GTM: Champion Talkdesk's AI Fluency competency framework within Sales and Marketing, embedding AI expectations into core sales methodologies, marketing competencies, and calibration conversations.
• Modernizing GTM Workflows: Serve as a change agent helping Sales and Marketing teams adopt AI-first ways of working (e.g., AI-assisted lead gen, automated sales prospecting, and AI-driven content generation).
• Enablement & Coaching: Partner with sales and marketing managers to coach employees toward Practitioner, Builder, and Strategist-level AI fluency, designing targeted performance plans where necessary.
• Performance Calibration: Lead localized mid-year and annual review cycles, ensuring performance ratings, sales quotas, and AI fluency benchmarks are calibrated fairly and consistently.

• High-Performance Culture: Coach sales and marketing managers on navigating high-pressure performance dynamics, managing PIP processes, and structuring clear career progression paths.
• Engagement & Retention: Drive targeted retention and engagement strategies for high-performing, high-potential (HiPo) commercial talent, using data from engagement surveys (e.g., Peakon/Workday) to build leadership action plans.
• Global Collaboration: Collaborate with the broader regional PBP team (Americas, EMEA, APAC/Philippines) to ensure global consistency across our international commercial offices and navigate multi-jurisdictional sales employment structures.

• Professional Experience: 8+ years of progressive HR/People Business Partner experience, with a strong preference for direct support of high-performing Sales, Marketing, or broader GTM functions .
• ELT-Adjacent Partnership: Demonstrated experience operating at a senior level, successfully advising VP and above stakeholders in a fast-paced, matrixed commercial setting.
• GTM HR Technical Expertise:

• Strong working knowledge of global employment laws (US required; EMEA/APAC exposure highly valued).
• Robust understanding of sales compensation, variable commission structures, and incentive design.
• Proven experience with organizational design, capacity planning, and scaling sales/marketing teams.

• Change Leadership: Experience leading large-scale cultural or technological change, with an enthusiasm for AI-driven transformation and translating AI adoption goals into GTM success.
• Industry & Tools Acumen:

• Experience working within a CCaaS, SaaS , or high-growth tech environment.
• Familiarity with modern HRIS and People tools (e.g., Workday, Greenhouse, Deel, Okta) as well as general awareness of GTM tech stacks.

• Core Competencies: Exceptional business acumen, absolute discretion, strong executive presence, and the ability to translate complex People metrics into clear business actions.

• Strategic Integration: You are established as an indispensable business advisor to our Sales & Marketing leaders, actively helping them hit commercial milestones through people programs.
• Smooth Executions: Flawless execution of performance, quota alignment, and compensation cycles with minimal friction or escalation.
• Talent Retention: High retention of top-performing sales reps, account executives, and key marketing leaders.
• AI Adoption: Measurable progress on AI fluency adoption across the GTM organization, establishing Talkdesk's sales and marketing teams as models of an AI-first culture.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.