Live Sales Operations Coordinator (New York)

Company:  TraxNYC Corp — Diamond District, NYC

Job Type:  Full-Time, In-Office (64 W. 47th Street, NYC)

Schedule:  40 hours/week, standard 5-day work week. Live auction schedules require flexibility — some shifts will fall on evenings and/or weekends depending on show times. Exact schedule discussed during interview.

We're building something new — and we need someone sharp to help run it.

TraxNYC is launching a live-selling division on TikTok and eBay Live, auctioning jewelry starting at $1. This isn't a maintain the status quo job — it's ground-floor, and the person who takes it will help shape how it runs as it grows. We need a fast, detail-obsessed Operations Coordinator to own the full order lifecycle — from listing creation through delivery and customer follow-up.

Watch Now: a quick, personal look at the role and what we're building.

Responsibilities

• Create and manage product listings on TikTok Shop and eBay for live auction inventory
• Pull and stage inventory ahead of each live show; keep real-time stock counts accurate to avoid overselling
• Process orders promptly after each live, ensuring accurate invoicing and payment matching
• Pack and ship orders in a timely manner, meeting platform shipping deadlines
• Track shipments and proactively resolve delivery issues (delays, lost packages, damage claims)
• Respond to customer messages and questions across both platforms — sizing, materials, order status, etc.
• Handle returns, exchanges, and adjustments professionally and efficiently
• Monitor and maintain seller ratings/feedback on both platforms
• Act as a backup live-chat moderator during shows, answering buyer questions in real time
• Coordinate with shipping/insurance partners on claims or discrepancies
• Provide basic sales reporting after each live (units sold, revenue, sell-through rate)
• Tracking inventory counts and coordinating with proper departments to keep record of inventory and what has been sold.

Qualifications

• Experience with e-commerce order fulfillment, customer service, or retail operations
• Familiarity with TikTok Shop and/or eBay seller tools a plus, but not required — training provided
• Strong organizational skills and ability to manage multiple orders/messages simultaneously
• Comfortable in a fast-paced, live-selling environment where speed and accuracy both matter
• Basic knowledge of jewelry (metals, gemstones, sizing) a plus
• Strong written communication for customer-facing messages
• Flexible availability, including evenings/weekends as live show schedules require

Nice to Have

• Experience in jewelry or luxury goods retail
• Experience with live shopping platforms (Whatnot, ComeSell, etc.)

What We're Looking For

Someone who takes ownership without being asked twice, thinks two steps ahead of a problem, and gets satisfaction from a tight, well-run operation. If you like the idea of helping build a new revenue channel from scratch rather than just plugging into an existing system, this is for you.

Why Join Us

You'll join a tight-knit marketing team at the ground level of a new, high-growth initiative. TraxNYC has grown sales and profit year over year, and this live-selling division is one of our biggest bets on the future. We want people who want to grow with it — take on more, build more, and have real ownership over what they helped create.