Director, Client Success - West Coast

Director of Client Success – Overview Progyny is seeking a strategic and results-driven Director of Client Success to oversee relationships with large and strategic employer clients. The role requires 25% travel and is open to West Coast candidates. Responsibilities Present clear, data‑driven value stories that demonstrate solution performance and uncover actionable insights for key clients. Articulate Progyny’s value to diverse stakeholders, including senior executives, brokers, and consultants. Use financial models and insights to support renewals and upsell opportunities, refining reports to align with client needs. Develop and execute tailored strategic plans for client retention and growth, focusing on upselling new product lines and strengthening partnerships. Manage expectations and collaborate with internal executive teams to align strategies and deliver client satisfaction. Build and maintain strong, multi‑level relationships with employers, brokers, and consultants, acting as a trusted advisor and healthcare consultant. Address and resolve client challenges proactively, working collaboratively across teams to implement sustainable solutions. Define and achieve key KPIs, including retention, satisfaction, and sales performance metrics, to drive client and organizational success. Conduct regular virtual and in‑person meetings with clients and consultants to align on goals, address challenges, and maintain strong relationships. Travel 25% to meet with clients and stakeholders, ensuring alignment and satisfaction. Qualifications 10+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries. Proven success managing relationships with large, complex employers, focusing on strategic retention and growth. Demonstrated ability to work with and manage expectations of key internal stakeholders, ensuring alignment and actionable outcomes. Strong negotiation, collaboration, and relationship‑management skills with the ability to influence key stakeholders effectively. Expertise in presenting complex information and insights in ways that resonate with diverse audiences. Strong financial and problem‑solving skills to drive data‑backed decisions and client ROI. Proven ability to define goals, create action plans, and deliver results in a dynamic environment. Thrive under pressure, prioritize competing demands, and excel in a fast‑growing organization. Located on the West Coast. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future. Benefits Family‑friendly benefits: paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group. Menopause and midlife care; health, dental, vision and life insurance options for employees and family. Free in‑person, virtual and text‑based mental health and wellness support. Paid time off, including vacation, sick leave, personal days and summer flex time. Company equity and bonus program. 401(k) plan with company match. Access to on‑demand legal and financial advice. Learning and development programs and mentorship program. Company social events, annual volunteer day and donation matching. Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into the NY office. New York City’s Wage Transparency Law salary range: $145,000 – $155,000 for NYC‑based applicants. Progyny is proud to be an Equal Opportunity and Affective Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e‑mail to View email address on click.appcast.io. #J-18808-Ljbffr Progyny, Inc