Benefits Coordinator

High Point University is currently seeking a full-time Benefits Coordinator. The Benefits Coordinator supports the administration of employee benefits programs and works closely with the Sr. Benefits Administrator to ensure efficient day-to-day operations. This role serves as a key point of contact for employees across the University, including faculty and staff, as well as a growing network of dental clinics and optometry practices.

This position focuses on benefits coordination, customer service, and administrative support, ensuring employees receive timely and accurate assistance with their benefits.
QUALIFICATIONS:

Education

• Bachelor's degree in human resources, Business Administration, or related field preferred
• Equivalent combination of education and relevant experience will be considered

Experience and Training

• 0-2 years of experience in Human Resources, benefits, payroll, healthcare administration, or administrative support preferred
• Experience supporting higher education, multi-site, or clinic-based environments is a plus
• Familiarity with HRIS systems (such as Workday) preferred

Knowledge, Skills, Ability:

• Strong customer service skills with the ability to communicate effectively with various employee populations (faculty, staff, and clinical teams)
• Ability to build relationships across multiple locations and departments
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced, growing environment
• Ability to handle confidential information with discretion
• Basic problem-solving and analytical skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to learn and apply benefits policies, procedures, and guidelines
• Team-oriented with the ability to work collaboratively with HR, Payroll, vendors, and clinical leadership

Essential Functions:

• Partners with the Sr. Benefits Administrator to support the day-to-day administration of employee benefits programs
• Serves as a first point of contact for benefits-related questions from faculty, staff, and clinical employees; escalate complex issues as needed
• Provides benefits support to multiple locations, including dental clinics and optometry practices, ensuring consistent communication and service
• Assists with new hire onboarding and benefits enrollment, including preparation of materials and employee guidance
• Supports open enrollment activities, including employee communications, system updates, and enrollment tracking
• Process and tracks benefits changes, including new hires, qualifying life events, and terminations
• Maintains accurate benefits data in HR systems and ensure data integrity across multiple employee groups
• Assists with benefits invoice reconciliation and identify discrepancies for review
• Coordinates with Payroll, HR, and external vendors to resolve routine benefits issues
• Supports leave of absence tracking and documentation in partnership with HR and Payroll
• Assists in preparing and distributing benefits communications tailored to both campus and clinical employees
• Maintains organized records of plan documents and employee benefits information
• Runs standard reports and assist with basic data tracking, audits, and reporting needs
• Provides administrative and project support to the Benefits team as needed

Accountability:

• Works under the guidance of the Sr. Benefits Administrator to support the administration of employee benefits programs
• Ensures accuracy, timeliness, and consistency in servicing a varied and geographically distributed workforce
• Maintains confidentiality and compliance with internal policies and procedures

For more information regarding this position, please contact Melissa Marion, Assistant Vice President of Human Resources, at View phone number on click.appcast.io or View email address on click.appcast.io.

Review of applications will begin immediately and will continue until the position is filled. Start date for the position is July 2026.

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